Dispatch Coordinator

Ruan Transportation Management Systems; Landover (MD); On-site; USD 48,000 - 72,000; Full time

Job summary

Ruan Transportation Management Systems is seeking a dispatch coordinator to oversee timely pickup and delivery within an assigned area, ensuring efficient use of drivers and equipment. You will direct and schedule drivers, monitor performance, and resolve service issues in real time.

Responsibilities include maintaining driver hours of service per DOT regulations, communicating with customers, and updating dispatch data accurately.

Qualifications

• Experience coordinating driver workloads and scheduling in a transportation environment.
• Understanding of DOT regulations and driver hours-of-service requirements.

Responsibilities

• Timely pickup and delivery of customer orders; ensure efficient driver/equipment utilization.
• Direct and schedule drivers; issue assignments to ensure on-time movement; monitor activity.
• Identify and resolve daily service/scheduling issues; escalate to management; maintain customer communications.
• Monitor drivers’ hours of service to avoid DOT violations.
• Communicate regularly with customers about issues affecting service.
• Update driver/dispatch data in dispatch system in real-time; prepare paperwork.
• Monitor and promote safety in all areas of dispatch.

Skills

DOT regulations knowledge

Driver dispatch

Communication

Data entry

Safety awareness

Job description

Coordinate the timely movement of customer's product in a safe, efficient manner, in compliance with company rules and DOT regulations. Assign workload to available drivers, monitor product movements and resolve delivery and scheduling issues. Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.

Responsibilities

• Responsible for the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations. Ensure efficient utilization of drivers and equipment.
• Direct and schedule drivers' work. Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency. Regularly monitor driver activities and performance.
• Identify and resolve daily service and scheduling issues. Inform and **escalate** service issues to management as appropriate. Maintain timely and professional communication with customer contacts on issues impacting service and overall performance.
• Monitor drivers' hours of service to prevent DOT violations.
• Effectively communicate with customer on a regular and timely basis regarding issues impacting the customer and/or their service expectations.
• Accurately prepare and process data and paperwork including but not limited to maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets and other required items. Responsible to update driver and dispatch information into dispatch system real time.
• Monitor and promote safety in all areas of dispatch.