Dispatch Coordinator

Climate Pros, LLC; Hayward (CA); On-site; USD 40,000 - 65,000; Full time

Job summary

A forward-thinking company is seeking a Dispatch Coordinator to manage daily schedules and service calls efficiently. This role requires excellent communication skills and the ability to multitask under pressure. The ideal candidate will have 3-5 years of dispatch experience and proficiency in MS Office. You'll be responsible for dispatching technicians, maintaining customer databases, and ensuring top-quality service delivery. Join a dynamic team where your organizational skills and proactive approach will make a significant impact on service operations and customer satisfaction.

Qualifications

• 3-5 years of dispatch experience required.
• Strong organizational and multitasking skills essential.
• Excellent communication skills for customer service.

Responsibilities

• Manage dispatch process from service call to completion.
• Document activities and keep teams updated.
• Forecast workload and maintain schedules.

Skills

Excellent communication skills

Multitasking under pressure

Project management

Organizational skills

Map reading skills

Experience with FM Facility Maintenance

Self-sufficient with minimal supervision

Education

High School Diploma or GED

Tools

MS Office (Word, Excel, Outlook)

Job description

Join to apply for the Dispatch Coordinator role at Climate Pros, LLC.

Job Overview

The Dispatch Coordinator will manage daily schedules for Service Technicians and handle incoming service calls. Responsibilities include dispatching technicians, maintaining the customer database, and updating customers and internal partners on service progress, lead times, and schedules. Clear and concise communication is essential to provide top-quality customer service efficiently.

Responsibilities and Duties

1. Handle the dispatch process from initial service call to completion:
   • Answer incoming customer calls and schedule/coordinate service calls.
   • Dispatch Service Technicians for each call.
   • Monitor technician progress and adjust dispatches as needed.
   • Respond to messages left overnight.
2. Document all activities and keep internal teams updated, including creating dispatch tickets, debriefing technicians, and maintaining dispatch schedules.
3. Forecast workload for 2-3 days ahead.
4. Maintain 'On-Call' schedules for technicians.
5. Plan and manage preventative maintenance and work orders by priority.
6. Review work order backlog regularly.
7. Dispatch company drivers and coordinate deliveries and equipment.
8. Perform other related duties as assigned.

Skills, Education, and Competencies

• Excellent communication skills, both oral and written.
• Ability to multitask under pressure.
• Experience managing multiple projects.
• Strong organizational skills.
• Knowledge of the service area or map reading skills.
• Experience with FM Facility Maintenance is a plus.
• Self-sufficient with minimal supervision.
• High School Diploma or GED.
• 3-5 years dispatch experience.
• Proficiency in MS Office (Word, Excel, Outlook).
• Honest, team-oriented, growth-minded, safety-conscious.

Physical Requirements and Work Conditions

Work is performed in a typical office environment. Employees may need to sit, stand, walk, hear, see, talk, and lift light to moderate loads. Site visits or ride-alongs with technicians may be required.

Additional Details

• Seniority Level: Mid-Senior level
• Employment Type: Full-time
• Job Function: Management and Manufacturing
• Industry: Construction