Dispatch Coordinator

Ruan Transportation Management Systems; Fort Wayne (IN); On-site; USD 42,000 - 56,000; Full time

Job summary

Ruan Transportation Management Systems in Fort Wayne, IN is seeking a Dispatch Coordinator for an on-site night shift. You will coordinate timely pickup and delivery, assign workloads to drivers, and monitor movements to meet customer expectations.

Responsibilities include scheduling drivers, tracking hours of service to comply with DOT rules, maintaining dispatch data in our systems, and communicating with customers about service issues to ensure safe and efficient operations.

Responsibilities

• Coordinate the timely pickup and delivery of customer orders while maintaining customer expectations.
• Direct and schedule drivers' work and ensure on-time movement of goods.
• Identify and resolve daily service and scheduling issues and escalate as needed.
• Monitor drivers' hours of service to prevent DOT violations.
• Communicate regularly with customers about issues impacting service.
• Prepare and process data and paperwork in dispatch systems in near real time.
• Promote safety in all areas of dispatch.

Job description

This Dispatch Coordinator position works on-site in Fort Wayne, IN

Schedule: Monday - Friday

Hours: 11PM to 8AM

Coordinate the timely movement of customer's product in a safe, efficient manner, in compliance with company rules and DOT regulations. Assign workload to available drivers, monitor product movements and resolve delivery and scheduling issues. Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.

Responsibilities:

• Responsible for the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations. Ensure efficient utilization of drivers and equipment.
• Direct and schedule drivers' work. Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency. Regularly monitor driver activities and performance.
• Identify and resolve daily service and scheduling issues. Inform and escalated service issues to management as appropriate. Maintain timely and professional communication with customer contacts on issues impacting service and overall performance.
• Monitor drivers' hours of service to prevent DOT violations.
• Effectively communicate with customer on a regular and timely basis regarding issues impacting the customer and/or their service expectations.
• Accurately prepare and process data and paperwork including but not limited to maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets and other required items. Responsible to update driver and dispatch information into dispatch system real time.
• Monitor and promote safety in all areas of dispatch.