Dispatch Coordinator

Ruan Transportation Management Systems; Des Moines (IA); Presencial; USD 42.000 - 54.000; Jornada completa

Descripción de la vacante

Ruan Transportation Management Systems is seeking a full-time onsite Dispatch Coordinator in Yuma, AZ. The role operates on a rotating schedule with a 2:00 PM–2:00 AM shift, across Week 1 and Week 2 patterns.

You will coordinate the movement of customer product, assign workload to drivers, and ensure DOT compliance and safe operations. Responsibilities include scheduling drivers, resolving service issues, monitoring hours of service, maintaining customer communications, and updating dispatch

Responsabilidades

• Coordinate timely pickup and delivery of customer orders within assigned area, ensuring customer expectations are met.
• Direct and schedule drivers; notify work assignments to maximize on-time movement and efficiency.
• Identify and resolve daily service and scheduling issues; escalate to management as needed.
• Monitor drivers hours of service to prevent DOT violations.
• Communicate regularly with customers about issues impacting service.
• Prepare and process data and paperwork; update dispatch information in real time.
• Promote safety in all dispatch activities.

Descripción del empleo

This is a full-time position working onsite in Yuma, AZ.

Rotating Schedule

Week 1: Monday, Tuesday, Friday, Saturday and Sunday (Wednesday & Thursday Off)
Week 2: Wednesday & Thursday (Monday, Tuesday, Friday, Saturday and Sunday Off)

Hours

2:00 PM-2:00 AM

Coordinate the timely movement of customer's product in a safe, efficient manner, in compliance with company rules and DOT regulations. Assign workload to available drivers, monitor product movements and resolve delivery and scheduling issues. Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.

Responsibilities

• Responsible for the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations. Ensure efficient utilization of drivers and equipment.
• Direct and schedule drivers' work. Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency. Regularly monitor driver activities and performance.
• Identify and resolve daily service and scheduling issues. Inform and elevate service issues to management as appropriate. Maintain timely and professional communication with customer contacts on issues impacting service and overall performance.
• Monitor drivers' hours of service to prevent DOT violations.
• Effectively communicate with customer on a regular and timely basis regarding issues impacting the customer and/or their service expectations.
• Accurately prepare and process data and paperwork including but not limited to maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets and other required items. Responsible to update driver and dispatch information into dispatch system real time.
• Monitor and promote safety in all areas of dispatch.