Dispatch & Contact Center Lead — Growth & Ops Excellence

AllTech Services, Inc.; Sterling (VA); On-site; USD 80,000 - 115,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Disability

Life insurance

401(k) with match

Tuition reimbursement

PTO and holidays

On-site showers

Job summary

AllTech Services, Inc. in Sterling, VA is seeking a Contact Center/Dispatching Supervisor (Manager) to lead our Mission Control.

You will coach a high-performing team of CSRs and dispatchers, oversee technician assignments, and drive efficiency and customer satisfaction across HVAC and plumbing operations. The role requires a growth mindset, calm decision-making, and experience with ServiceTitan or similar AI dispatching software.

Qualifications

• 5+ years of leadership in dispatch, customer service, or call center management within the HVAC, plumbing, or service trades.
• Calm, confident decision-making — even in complex, high-stakes situations.
• Experience with Nexstar principles is a bonus, but a willingness to learn is even better.

Responsibilities

• Lead Mission Control — Manage, coach, and grow a high-performing team of CSRs and dispatchers to keep operations running with precision.
• Master the flow — Oversee daily technician assignments and scheduling to maximize efficiency, productivity, and customer satisfaction.
• Champion training and growth — Partner with trainers and best practices to keep your team sharp and successful.
• Drive innovation — Refine processes, implement better systems, and optimize the ServiceTitan platform for maximum impact.
• Decide with confidence — Make fast, informed decisions in high-pressure situations without losing focus on service quality or team morale.
• Model leadership — Set the standard for integrity, accountability, and CARE values in everything you do.

Skills

Leadership

Dispatching

ServiceTitan

Decision making

Tools

ServiceTitan

Job description

AllTech Services, Inc. in Sterling, VA is seeking a Contact Center/Dispatching Supervisor (Manager) to lead our Mission Control.

You will coach a high-performing team of CSRs and dispatchers, oversee technician assignments, and drive efficiency and customer satisfaction across HVAC and plumbing operations. The role requires a growth mindset, calm decision-making, and experience with ServiceTitan or similar AI dispatching software.