Dispatch Associate - Located in Winona, MS

American Medical Response; Winona (MS); On-site; USD 1,929,000 - 2,755,000; Full time

Job summary

American Medical Response in Winona, MS is hiring for a Dispatcher to handle emergency and non-emergency calls for ambulance and transportation services. The role focuses on assigning and routing transportation requests with clear communication to ensure quality support and care for customers.

The position requires a high school diploma or GED and some work experience in dispatch or customer service, with the opportunity for immediate hire and a full-time schedule.

Qualifications

• High school diploma or GED required.
• Some work experience, preferably in dispatch or routing calls in customer service.

Responsibilities

• Dispatchers will monitor and respond to calls and emails using established procedures to support providers, facilities and member representatives.
• Schedule, assign, review and route transportation requests.
• Document communications following protocols and escalate issues as necessary.
• Communicate trip data including confirmations, routing time and issues.
• Collaborate professionally with allied health and public safety personnel and coworkers.
• Demonstrate organization, multitasking and time management skills.

Skills

Customer service

Dispatch

Time management

Multitasking

Education

High school diploma or GED

Job description

FULL-TIME Opportunity We're hiring

Located in Winona, MS

More Information About This Job:

Dispatcher

Hourly rates starting at $14.00+ DOE

IMMEDIATE HIRING! Dispatch FULL-TIME Opportunity

We're hiring Dispatchers that will respond to emergency and non-emergency calls for ambulance and transportation services. This person assigns and routes transportation requests and can provide clear communication in all situations to ensure quality support and care to our customers.

Responsibilities:

• Dispatchers will proficiently monitor and respond to calls and emails using established call handling time leveraging the communication and information management system to deliver excellent customer support to providers, facilities and member representatives.
• Use appropriate methods to schedule, assign, review and route transportation requests.
• Clearly document communications following protocols and processes, and properly identify and escalat[e?] issues as necessary.
• Effectively communicate trip data including confirmations, routing time, issues and performance.
• Dispatchers will work collaboratively and in a professional manner with all allied health and public safety personnel as well as your fellow coworkers.
• Successful Dispatchers will demonstrate organization, multitasking and time management skills.

MinimumRequired Qualifications:

• High school diploma or equivalent (GED)
• Some work experience, preferably in dispatch or routing calls in customer service

Why Choose AMR?

AMR is one of Global Medical Response's (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR's Core Behaviors

keep care at the center, raise your hand, seek to understand, find a way together and be accountable unite our teams and set us apart in emergency medical services.

EEO Statement:

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

More Information About This Job:

Check out our careers site benefits page to learn more about our benefit options.