Dispatch Associate - Located in Washington, DC

American Medical Response; Washington (District of Columbia); On-site; USD 30,000 - 42,000; Full time

Job summary

American Medical Response is hiring a Dispatcher in Washington, DC for a full-time position. You will respond to emergency and non-emergency calls for ambulance and transportation services, allocate EMS resources, and ensure accurate documentation and reporting.

The role requires strong English communication, multitasking, and computer/data-entry skills, with experience in EMS or public safety dispatch preferred. On-site work with standard shift patterns.

Qualifications

• High school diploma or equivalent is required.
• Minimal medical training or telecommunications experience, or at least 1 year as an EMS/public safety dispatcher.
• Ability to read and write English proficiently.
• Capable of clear radio and telephone communication.
• Accurate data entry and record‑keeping skills.
• Ability to manage multiple tasks simultaneously.
• Fast, accurate typing skills for emergency and non‑emergency calls.
• Basic knowledge of computer applications.

Responsibilities

• Respond to emergency and non‑emergency calls for ambulance and transportation services.
• Allocate EMS resources using established protocols and decision rules.
• Ensure paperwork is complete and accurate before shift end.
• Enter data accurately, including State Run Report data where applicable.
• Generate and verify reports for shift activities.
• Assist in locating incident scenes and choosing safe, fastest routes.
• Relay instructions from supervisors and update relevant information.
• Maintain knowledge of company policies and procedures.
• Comply with established request formats for service.

Skills

Clear communication

Reading and writing English

Typing skills

Multitasking

Radio/phone communication

Computer literacy

EMS/medical dispatcher experience

Education

High school diploma or equivalent

EMS/public safety dispatcher experience

Job description

More Information About This Job:

IMMEDIATE HIRING! Dispatcher FULL-TIME Opportunity

Located in Washington, DC

Full-time Dispatcher for Washington, D.C.

$26.19 per hour or more based on experience!

We’re hiring Dispatchers that will respond to emergency and non-emergency calls for ambulance and transportation services. This person assigns and routes transportation requests and can provide clear communication in all situations to ensure quality support and care to our customers.

Responsibilities:

• Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.
• Allocates EMS resources properly as the need arises by application of appropriate decision‑making rules and approved protocols.
• Responsible and accountable for completeness and accuracy of paperwork related to their position prior to completion of shift.
• Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.
• Responsible for generating applicable reports and checking for accuracy.
• Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.
• Relays instructions from supervisors, messages, and emergency information.
• Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
• Follows established parameters/formats in receiving requests for service.
• Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.

MinimumRequired Qualifications:

• High school diploma or equivalent.
• Must have minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher.
• Skilled in reading and writing English.
• Capacity to communicate clearly on the radio and telephone.
• Ability to record, transmit, and report information accurately.Able to efficiently utilize all equipment assigned to him or her.
• Manage multiple tasks simultaneously.
• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.
• Ability to understand basic computer applications.

Preferred Qualifications:

• Experience in the healthcare industry

Why Choose AMR?

AMR is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors—keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.

EEO Statement:

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.