Dispatch Associate

Rural Metro Fire Department; Town of Oneonta, Northern (NY, KY); On-site; USD 23,000 - 32,000; Full time

Job summary

AMR in Oneonta, NY is seeking a full-time Dispatcher to respond to emergency and non-emergency calls for ambulance and transportation services. Starting rate of $20/hr. and up, based on experience.

You will assign and route transportation requests and communicate clearly in all situations to ensure quality support and care to customers. Responsibilities include EMS dispatch as per standard references, allocating resources, maintaining paperwork, data entry, and reporting.

Qualifications

• High school diploma or equivalent.
• Minimum EMS/public safety dispatcher experience or training.
• Ability to read and write English.

Responsibilities

• Understands and adequately implements EMS Dispatch concepts and AMR standards.
• Allocates EMS resources properly using approved protocols.
• Responsible for complete and accurate paperwork before shift end.
• Responsible for shift data entry, including State Run Report data entry.
• Generates applicable reports and checks for accuracy.
• Assists in locating incident scenes and selecting safest routes.

Skills

Clear radio/phone communication

Typing speed

Multitasking

Basic computer literacy

Education

High school diploma or equivalent

Job description

Dispatcher

Oneonta, NY

Full-Time

Starting rate of $20/hr. and up, based on experience!

We’re hiring Dispatchersthat will respond to emergency and non-emergency calls for ambulance and transportation services. This person assigns and routes transportation requests and can provide clear communication in all situations to ensure quality support and care to our customers.

Responsibilities:

• Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.
• Allocates EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols.
• Responsible and accountable for completeness and accuracy of paperwork related to their position prior to completion of shift.
• Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.
• Responsible for generating applicable reports and checking for accuracy.

• Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.
• Relays instructions from supervisors, messages, and emergency information.
• Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
• Follows established parameters/formats in receiving requests for service.
• Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.

MinimumRequiredQualifications:

• High school diploma or equivalent.
• Must have minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher.
• Skilled in reading and writing English.

• Ability to communicate clearly on the radio and telephone.
• Ability to record, transmit, and report information accurately.
• Ability to efficiently utilize all equipment assigned to him or her.
• Ability to manage multiple tasks simultaneously.
• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.

• Ability to understand basic computer applications.

Why Choose AMR?

AMR is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors

—keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Starting rate of $20 -23.45/hr

Check out our careers site benefits page to learn more about our benefit options.

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