Dispatch Associate

Rural Metro Fire Department; Washington (District of Columbia); On-site; USD 30,000 - 41,000; Full time

Job summary

AMR is hiring a Dispatcher for Washington, D.C. in a full-time capacity. The role involves responding to emergency and non-emergency calls, assigning and routing transportation, and ensuring clear communication to provide quality care. Immediate start is available.

Minimum qualifications include a high school diploma, English literacy, and EMS/public safety dispatch experience or medical/telecom training. Strong data entry, multitasking, and equipment handling skills are required.

Qualifications

• High school diploma or equivalent.
• Must have minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher.
• Skilled in reading and writing English.
• Capacity to communicate clearly on the radio and telephone.
• Ability to record, transmit, and report information accurately.
• Able to efficiently utilize all equipment assigned to him or her.
• Manage multiple tasks simultaneously.
• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.
• Ability to understand basic computer applications.

Responsibilities

• Understands and adequately implements Emergency Medical Dispatch concepts.
• Allocates EMS resources properly using approved protocols.
• Responsible for completeness and accuracy of paperwork prior to shift completion.
• Responsible for accurate data entry for the shift and State Run Report data entry as assigned.
• Generates applicable reports and checks for accuracy.
• Assists in locating incident scenes and selecting the safest, fastest route.
• Relays instructions from supervisors and emergency information.
• Maintains knowledge of company policies and procedures.
• Follows established parameters in receiving requests for service.
• Responsible for knowledge and use of equipment (911 equipment, printers, computers, phones).

Skills

Clear radio/telephone communication

Typing speed and accuracy

Multitasking

English reading/writing

Basic computer skills

EMS/public safety dispatcher knowledge

Education

High school diploma or equivalent

Tools

Radio systems

Computers

Job description

Full-time Dispatcher for Washington, D.C.

IMMEDIATE HIRING! Dispatcher FULL-TIME Opportunity

$26.19 per hour or more based on experience!

We’re hiring Dispatchers that will respond to emergency and non-emergency calls for ambulance and transportation services. This person assigns and routes transportation requests and can provide clear communication in all situations to ensure quality support and care to our customers.

Responsibilities:

• Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.
• Allocates EMS resources properly as the need arises by application of appropriate decision‑making rules and approved protocols.
• Responsible and accountable for completeness and accuracy of paperwork related to their position prior to completion of shift.
• Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.
• Responsible for generating applicable reports and checking for accuracy.
• Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.
• Relays instructions from supervisors, messages, and emergency information.
• Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
• Follows established parameters/formats in receiving requests for service.
• Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.

Minimum Required Qualifications:

• High school diploma or equivalent.
• Must have minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher.
• Skilled in reading and writing English.
• Capacity to communicate clearly on the radio and telephone.
• Ability to record, transmit, and report information accurately.
• Able to efficiently utilize all equipment assigned to him or her.
• Manage multiple tasks simultaneously.
• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.
• Ability to understand basic computer applications.

Preferred Qualifications:

• Experience in the healthcare industry

Why Choose AMR?

AMR is one of Global Medical Response (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors

—keep care at the center, raise your hand,seekto understand, find a way together and be accountable—uniteour teamsand set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.