Dispatcher

Global Medical Response; Roswell (GA); On-site; USD 32,000 - 52,000; Full time

Job summary

Global Medical Response in Roswell, GA is seeking Dispatchers for a full-time role handling emergency and non-emergency calls for ambulance and transportation services. You will assign and route transportation requests and communicate clearly to ensure quality support for our customers.

Responsibilities include monitoring calls and emails, scheduling, documenting communications, and escalating issues as needed.

Qualifications

• High school diploma or GED required.
• Some work experience in dispatch or routing calls, preferably in customer service.

Responsibilities

• Dispatchers will proficiently monitor and respond to calls and emails using established systems to deliver customer support.
• Use methods to schedule, assign, review and route transportation requests.
• Document communications following protocols and escalate issues as necessary.
• Communicate trip data including confirmations, routing time, issues and performance.
• Collaborate with allied health and public safety personnel and coworkers.
• Demonstrate organization, multitasking and time management skills.

Skills

Communication skills

Multitasking

Time management

Customer service

Education

High school diploma or GED

Job description

More Information about this Job

Dispatcher

IMMEDIATE HIRING!DispatchFULL-TIME Opportunity

We’rehiringDispatchersthat will respond to emergency and non-emergency calls for ambulance and transportation services. This person assigns and routes transportation requests and can provide clear communication in all situations to ensure quality support and care to our customers.

Responsibilities:

• Dispatchers will proficientlymonitorand respond to calls and emails using established call handling timeleveragingthe communication and information management system to deliver excellent customer support to providers,facilitiesand member representatives.
• Useappropriate methodsto schedule, assign,reviewand route transportation requests.
• Clearly document communications following protocols andprocesses, andproperlyidentifyand escalatesissuesas necessary.
• Effectively communicate trip data including confirmations, routing time,issuesand performance.
• Dispatchers will work collaboratively and in a professional manner withall alliedhealth and public safety personnel as well as your fellow coworkers.
• Successful Dispatchers will demonstrate organization,multitaskingand time management skills.

MinimumRequiredQualifications:

• High school diploma or equivalent (GED)
• Some work experience, preferably in dispatch or routing calls in customer service

Why Choose AMR?AMRis one ofGlobal Medical Response’s(GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world atwww.AtaMomentsNotice.com.

GMR’s Core Behaviors—keep care at the center, raise your hand,seekto understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

More Information about this Job

Check out our careers site benefits page to learn more about our benefit options.