Security Control Center Operator

Chenega Security International; Colorado; On-site; USD 52,000 - 76,000; Full time

Job summary

Chenega Naswik International, LLC is seeking a dependable Security Control Center Operator to support Missile Defense Agency security operations. You will monitor security systems, coordinate emergency communications, and assist incident response to safeguard personnel and facilities.

The role emphasizes alertness, customer focus, and the ability to stay calm in high-pressure situations, with duties including incident documentation and coordination of security actions.

Qualifications

• High School Diploma or GED required.
• Must be at least 18 years old.
• Minimum 6 months alarm monitoring or 1 year in security operations.
• Ability to obtain and maintain a Secret clearance.
• CPR/AED/First Aid certifications are required.

Responsibilities

• Monitor integrated electronic security systems and serve as primary communications point.
• Coordinate response activities for security incidents and alarms.
• Dispatch security personnel to incident locations.
• Maintain situational awareness of on-duty personnel and activities.
• Monitor CCTV, intrusion detection, and access control.
• Communicate security, medical, fire, and emergency information to staff and agencies.
• Support emergency response operations and assist first responders as directed.
• Maintain accurate logs and incident documentation.

Skills

Alarm monitoring

Access control

Security operations

CCTV monitoring

Emergency communications

Incident documentation

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Databases

Outlook

Job description

Overview

Chenega Naswik International, LLC is seeking a dependable and detail-oriented Security Control Center Operator to support security operations for the Missile Defense Agency (MDA). This position plays a critical role in monitoring security systems, coordinating emergency communications, and supporting incident response activities that help protect MDA personnel, facilities, and resources.

• The ideal candidate is alert, customer-focused, and capable of remaining calm in high-pressure situations. This role offers the opportunity to support mission-critical security operations, work with advanced security technologies, and contribute directly to the safety and security of government facilities and personnel.

Responsibilities

• Monitor integrated electronic security systems and serve as the primary communications point for security and emergency operations.

• Coordinate response activities for security incidents, emergencies, and alarm activations.

• Dispatch security personnel and resources to incident locations as required.

• Maintain situational awareness of on-duty personnel and operational activities.

• Monitor intrusion detection, access control, and closed-circuit television (CCTV) systems.

• Communicate security, medical, fire, and emergency information to appropriate personnel and agencies.

• Support emergency response operations and assist first responders as directed.

• Maintain accurate operational logs, records, and incident documentation.

• Develop and maintain attendance rosters, activity reports, and after-action documentation for special events as required.

• Provide professional customer service while interacting with employees, contractors, visitors, and government personnel.

• Support compliance with established security procedures, operational requirements, and emergency response protocols.

• Perform other duties as assigned.

Qualifications

• High School Diploma or GED required.

• Must be at least 18 years of age.

• Minimum of six (6) months of alarm monitoring experience or one (1) year of experience in access control, security operations, or a related field.

• Must be able to obtain and maintain a Secret clearance.

• Must possess current Cardiopulmonary Resuscitation (CPR), Automated External Defibrillator (AED), and First Aid certifications.

• Must be able to read, write, speak, and understand English and apply written policies, procedures, instructions, and training materials.

Preferred Qualifications:

• Experience supporting Department of Defense, Missile Defense Agency, or federal government facilities.

• Experience working in a Security Operations Center (SOC), dispatch center, or alarm monitoring environment.

• Experience monitoring CCTV, intrusion detection, and access control systems.

• Experience supporting emergency communications and incident response operations.

• Familiarity with security reporting and incident documentation processes.

Knowledge, Skills and Abilities:

• Must know a variety of computer software applications in word processing, spreadsheets, databases, and Outlook.