Discovery Specialist (Evenings & Weekends)

Allied Outdoor Solutions; Dallas (TX); Remote; USD 167,000 - 246,000; Full time

Job summary

Allied Outdoor Solutions designs and builds high-end outdoor living spaces across Texas, looking for an appointment setter who can quickly respond to new leads and guide homeowners toward a design consultation. You will work evenings and weekends with a fixed Central Time schedule, booking high-quality appointments with all decision-makers present.

You will focus on discovery calls, set expectations for a 60–90 minute design consultation, and coordinate surveys and proposals.

Qualifications

• A calm, confident, warm phone presence, with no filler and no scripts that sound like scripts.
• Experience in appointment setting, inbound sales, intake or call-center work. Outbound experience is a plus because it shows hunger. Home services is a bonus.
• Curiosity: you ask the second question, not just the first.
• Discipline with notes, CRM hygiene and follow-up.
• A quiet workspace, reliable internet and a good headset.

Responsibilities

• Respond to every new lead fast. We call inbound calls, texts and web leads back within 5 minutes.
• Run warm, structured discovery calls: what they want, why now, timeline, and who's involved in the decision.
• Get every decision-maker to the appointment.
• Set clear expectations: a 60–90 minute design consultation, options, and a proposal timeline.
• Book, confirm and reschedule appointments, and collect what the designer needs, like a property survey.
• Log every conversation cleanly in our CRM and follow up on leads who don't book on the first call.

Job description

Allied Outdoor Solutions designs and builds high-end outdoor living spaces across Texas: patio covers, outdoor kitchens, pavers, concrete overlays, pool remodels and more. These are major investments for homeowners, so the first conversation matters.

The role

Homeowners reach out when they're home: evenings and weekends. You'll be the first person they talk to. Your job isn't to "sell." It's to understand their project, build excitement for a design consultation, and book a high-quality appointment with all decision making parties present.

Schedule (fixed shifts, Central Time)

• Monday–Friday: 5:00–10:00 PM
• Saturday–Sunday: 8:00 AM–5:00 PM
• About 43 hours a week. Live for the full shift, not on call.

Reports to: Revenue Administrator + Chief Revenue Officer

What you'll do

• Respond to every new lead fast. We call inbound calls, texts and web leads back within 5 minutes.
• Run warm, structured discovery calls: what they want, why now, timeline, and who's involved in the decision.
• Get every decision-maker to the appointment.
• Set clear expectations: a 60–90 minute design consultation, options, and a proposal timeline.
• Book, confirm and reschedule appointments, and collect what the designer needs, like a property survey.
• Log every conversation cleanly in our CRM and follow up on leads who don't book on the first call.

What we're looking for

• A calm, confident, warm phone presence, with no filler and no scripts that sound like scripts.
• Experience in appointment setting, inbound sales, intake or call-center work. Outbound experience is a plus because it shows hunger. Home services is a bonus.
• Curiosity: you ask the second question, not just the first.
• Discipline with notes, CRM hygiene and follow-up.
• A quiet workspace, reliable internet and a good headset.

Pay

Competitive pay, plus potential performance bonus tied to appointment quality and show rate.

How we hire

Strong applicants get our call playbook and example calls, then do a 15-minute live role play with our team, who plays a homeowner. It's the fastest way for both of us to see if it's a fit.

Allied Outdoor Solutions is an equal opportunity employer.