Discover GCU — Discover Hotel Hospitality Team Member (NFWS)

Grand Canyon Education, Inc.; Phoenix (AZ); On-site; USD 19,000 - 23,000; Part time

Job summary

Grand Canyon University seeks a Hospitality Team Member to clean and prepare guestrooms at the 27th Ave hotel and Cypress dorm on Main Campus. The role covers housekeeping, laundry, houseman duties, and public areas to ensure an in-room guest experience.

Local Phoenix students preferred and a flexible schedule including nights, weekends, and holidays is required. Applicants should be enrolled in a Hospitality Bachelor’s program at GCU, maintain GPA requirements, and have at least one year in

Qualifications

• Local students in Phoenix area year-round preferred.
• Currently enrolled in a Hospitality Bachelor’s program at GCU preferred.
• Flexible schedule including nights, weekends, holidays if needed.
• At least 1 year in customer service or hospitality.
• Maintain professional appearance and dress.
• Ability to work independently with minimal supervision.
• Promote positive communication with coworkers and guests.
• Strong attention to detail to maintain room cleanliness.
• Learn and follow safety, emergency and accident procedures.
• Fluent in English, read and write.

Responsibilities

• Performs daily deep cleaning of guestrooms, storage and laundry areas.
• Obtains vacancy, arrivals and departures reports and special requests.
• Reports non-operational items to Operations Manager.
• Replenishes supplies and amenities in guestrooms.
• Transports trash to disposal area.
• Assists with linen and supply inventory and laundry as needed.
• Follows lost and found procedures.
• Greets guests and responds to concerns to ensure satisfaction.
• Keeps room status reports up to date with front desk.

Skills

Local Phoenix student

Hospitality customer service

Flexible schedule

Professional appearance

Independent worker

Team player

Attention to detail

Safety procedures

English literacy

Education

Hospitality Bachelor’s student at GCU

GPA Bachelor 2.0 / Master 3.0

Job description

Position Summary/Purpose

The Discover GCU Hotel/Cypress Dorm Hospitality Team Member position will ensure the GCU hotel (27th Ave) and Cypress dorm (Main Campus) guest rooms are cleaned and processed according to hotel standards. This position will assist in all areas of the hotel rooms division to ensure the guests staying with us have excellent in room experience. These areas include: Housekeeping, Laundry, Housemen duties, and Public Areas.

Primary Responsibilities/Accountabilities/Essential Functions

• Performs daily deep cleaning of guestrooms, storage areas and laundry areas as assigned.
• Obtains vacancy, arrivals and departures reports and special requests for rooms and adheres to them whenever possible.
• Checks for items that are not operable and/or in need of repair and reports such items to Operations Manager.
• Replenishes all supplies and amenities in guestrooms as required.
• Transports trash and waste to proper disposal area.
• Assists with monthly linen and supply inventory and laundry when requested.
• Follows lost and found procedures.
• Greets guests, responds effectively to guest concerns and requests. Follows up to ensure guest satisfaction.
• Works closely with Hotel/Cypress Front Desk(s) in keeping room status reports up to date through notification of all check outs, late check outs, early check-ins, new reservations, room moves, special requests, stay overs and room availability.

Equipment Used And Responsibility

• Cleaning supplies

Qualifications

• Students local to the Phoenix area year-round & willingness/desire to work over breaks strongly preferred.
• Currently enrolled in a Hospitality major Bachelor’s degree program at GCU preferred.
• Must be able to have a flexible schedule, which includes nights, weekends and holidays if needed.
• A minimum of one year experience in customer service or hospitality industry.
• Always provides a professional image through appearance and dress.
• Able to work well independently with little supervision.
• Promote positive relationships in communication and cooperation with all coworkers and guests.
• Strong attention to detail to ensure room cleanliness standards are met.
• Ability to learn and follow all safety, emergency and accident prevention procedures.
• Must be fluent in English, ability to read and write.

Experience/Education

Grand Canyon University is committed to a student first policy. Therefore, all applicants must meet the following eligibility requirements to be considered for student employment:

• Enrolled at GCU as a full-time student in a Bachelor’s program or Master’s program.
• Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student.
• Maintain good financial and academic (SAP) standing with the University.

You may be subject to termination if you fall below the minimum requirements.

Pay Rate: Minimum Wage

Anticipated End Date: June 30, 2027