Discharge Transport Specialist (EMT)

HCA Healthcare, Inc.; Plano (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Paid time off

Retirement resources

Education support

Additional family and insurance perks

Job summary

Medical City Plano, part of HCA Healthcare, is seeking an EMT Transport Coordinator for mid shift to coordinate discharge transport. You will work with hospital staff and transport providers to match patients’ clinical needs, ensuring timely arrangements with a focus on customer service and professional communication.

The role requires EMT licensure and 2+ years of clinical experience, with strong data management skills and the ability to handle multiple calls and ETAs.

Qualifications

• Minimum 2 years of clinical or hospital experience.
• EMT Basic, Advanced, or Paramedic licensure required.
• Strong communication with hospital staff and transport providers.
• Knowledge of regulatory requirements for ambulance transports.
• Proficient in Microsoft Office; able to navigate databases.
• Ability to work independently and under pressure.
• ED and acute hospital experience preferred; Call Center/Transfer Center experience preferred.

Responsibilities

• Arrange discharge transport in a timely, patient-centered manner using facility profiles and healthcare information.
• Coordinate transport for discharge of patients from HCA facilities.
• Maintain awareness of hospitals in markets served and services provided by transport companies.
• Demonstrate professional customer relationship behaviors with all call center groups.
• Maintain professionalism when interacting with challenging callers.
• Ensure accurate data collection and maintenance in patient records and workflow systems.
• Navigate and document in all technology platforms and call systems as needed.
• Handle multiple calls and prioritize transport based on facility ETAs.
• Communicate ETAs to facilities and update delays after transport is arranged.

Skills

Clinical experience

EMT licensure

Customer service

Regulatory knowledge

Office software

Under pressure work

Job description

Medical City Plano, part of HCA Healthcare, is seeking an EMT Transport Coordinator for mid shift to coordinate discharge transport. You will work with hospital staff and transport providers to match patients’ clinical needs, ensuring timely arrangements with a focus on customer service and professional communication.

The role requires EMT licensure and 2+ years of clinical experience, with strong data management skills and the ability to handle multiple calls and ETAs.