Discharge & Aftercare Navigator

Banyan-Treatment-Centers-; Castle Rock (CO); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, vision, dental insurance

401(k) with employer match

Paid time off and holidays

Wellness programs

Job summary

Banyan Treatment Centers is seeking a dedicated Aftercare Coordinator to support patients as they transition through every stage of their treatment journey. This role focuses on discharge planning, continuity of care, and collaboration with internal teams, families, and external partners to ensure each patient leaves treatment with a clear, well-coordinated aftercare plan.

The Aftercare Coordinator plays a critical role in supporting long-term recovery by ensuring no patient falls through the

Qualifications

• High school diploma or GED required; an Associate’s degree is preferred.
• Experience in behavioral health, customer service, or familiarity with 12-step or recovery-based programs is preferred.
• Strong written and verbal communication skills with attention to detail.
• Familiarity with Salesforce and Kipu EMR is advantageous.
• Knowledge of local community resources and aftercare support services.

Responsibilities

• Coordinate discharge planning and next level of care with clinical staff and Outbound Team to ensure seamless transitions.
• Obtain required consents, identification, and financial documentation for continuity of care.
• Refer administratively discharged patients to appropriate providers when necessary.
• Serve as primary liaison with external agencies and partners (e.g., VA, probation, attorneys, HR, EAPs).
• Communicate with referral sources about patient arrivals, discharge planning, AMA risks, and hospitalizations to support continuity and retention.
• Engage families during discharge, providing updates and ensuring alignment with aftercare planning.
• Maintain timely documentation in the EMR (Kipu) and share updates using Teams and Salesforce.
• Support patient retention and safety initiatives, including AMA blocking efforts.
• Participate in weekly case consultations with clinical, operational, and business development teams.

Skills

Communication skills

Customer service

Behavioral health awareness

Salesforce familiarity

Education

High school diploma or GED

Associate’s degree preferred

Tools

Salesforce

Kipu EMR

Job description

Banyan Treatment Centers is seeking a dedicated Aftercare Coordinator to support patients as they transition through every stage of their treatment journey. This role focuses on discharge planning, continuity of care, and collaboration with internal teams, families, and external partners to ensure each patient leaves treatment with a clear, well-coordinated aftercare plan.

The Aftercare Coordinator plays a critical role in supporting long-term recovery by ensuring no patient falls through the