Disaster Restoration Tech: Water & Fire Cleanup & Drying

ServiceMaster of South Shore Inc; Huntsville (AL); On-site; USD 22,000 - 39,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Training & development

Wellness resources

401(k)

Dental insurance

Competitive salary

Opportunity for advancement

Paid time off

Job summary

ServiceMaster of South Shore Inc is seeking a Water and/or Fire Restoration Technician for our Gadsden, AL area operations. The role supports drying, demolition, contents pack-out, and various restoration activities while coordinating with customers and insurance providers.

The successful candidate will review documentation, collect photos, and communicate next steps to customers, ensuring high-quality service and timely completion in alignment with company policies.

Qualifications

• High school graduate or equivalent.
• Experience in the restoration or construction industry is preferred, but not required.
• Valid Drivers' License and satisfactory driving record.
• Good verbal and written communication skills.
• Good problem solving and customer service skills.
• Knowledge of disaster restoration industry.
• Must be able to prioritize activities and meet deadlines.
• Experience with entering data using a tablet or mobile phone.

Responsibilities

• Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site.
• Explain processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor
• Completes assigned jobs according to company processes while maintaining quality control on each job with urgency
• Performs fire/smoke damage repair and tasks to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor
• Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to supervisor
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
• Responsible for making daily adjustments to the drying plan based on meter readings
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
• Resolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff
• Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies

Skills

Verbal communication

Written communication

Problem solving

Customer service

Disaster restoration knowledge

Driver's license

Education

High school diploma or equivalent

Job description

ServiceMaster of South Shore Inc is seeking a Water and/or Fire Restoration Technician for our Gadsden, AL area operations. The role supports drying, demolition, contents pack-out, and various restoration activities while coordinating with customers and insurance providers.

The successful candidate will review documentation, collect photos, and communicate next steps to customers, ensuring high-quality service and timely completion in alignment with company policies.