Disaster Restoration Project Lead | Manage Teams & Projects

Servpro Industries, Inc.; Taunton (MA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

Company car

Competitive salary

Dental insurance

Salary plus commission

Superior benefits

Career progression

Professional development

Job summary

Servpro Industries, Inc. is seeking a Restoration Project Manager to oversee all aspects of assigned restoration projects and crews.

This frontline management role drives operational excellence and customer satisfaction on challenging disaster cleanup assignments in Massachusetts. You will lead scope development, estimates, scheduling, and coordination with subcontractors, while maintaining clear communication with clients, vendors, and insurance representatives.

Qualifications

• Minimum one year of management or supervisory experience.
• At least three years of industry experience.
• IICRC certifications are preferred but not required.

Responsibilities

• Define scope of work and prepare estimates.
• Negotiate project scope and approval.
• Schedule, coordinate and oversee crews and resources.
• Review job site documentation and billing processes.
• Maintain written communication with customers, teammates, vendors, and insurance representatives.
• Manage production expenses including equipment, vehicles and materials.
• Manage customer experience and overall satisfaction and respond to inquiries.
• Participate in recruiting, hiring and training restoration teammates.

Skills

Communication skills

Leadership

Project management

Multitasking

Education

High school diploma / GED

Associate or Bachelor’s degree preferred

Tools

Proprietary software

Job description

Servpro Industries, Inc. is seeking a Restoration Project Manager to oversee all aspects of assigned restoration projects and crews.

This frontline management role drives operational excellence and customer satisfaction on challenging disaster cleanup assignments in Massachusetts. You will lead scope development, estimates, scheduling, and coordination with subcontractors, while maintaining clear communication with clients, vendors, and insurance representatives.