Disaster Recovery Ops Lead — Field Deployments

Bright Harbor; United States; On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health insurance

Mental health support

Parental leave

401k

PTO

Equity

Job summary

Bright Harbor seeks a Disaster Recovery Lead to spearhead field deployments across the United States. You’ll embed with state and local teams, deploy the Bright Harbor platform from the Emergency Operations Center to the community, train users, and ensure rapid assistance to survivors during disasters.

This role blends project management, relationship-building, and on-site operations. You’ll assemble deployment teams for each event, manage stakeholders, and adapt plans as situations change hour

Qualifications

• 5 to 8 years of experience in project management or operations.
• Experience leading in high stakes operating environments like emergency management or incident response.
• The ability to stay calm, build a plan, and lead people through chaos.
• A background that built those instincts under real pressure in high-stakes environments.
• Elite project management: you build the plan, own the details, and drive it to an outcome under pressure.
• A gift for managing and aligning senior stakeholders, earning trust through competence and composure.
• Willing and able to travel 30% or more, often on short notice, with Austin preferred but remote work possible.

Responsibilities

• Deploy to disaster sites on short notice and own the on-the-ground rollout of Bright Harbor for our government partners.
• Embed in the EOC and the community, and become the trusted Bright Harbor presence for the client during the response.
• Build and own the deployment project plan: scope, timeline, milestones, and accountability for it going well.
• Spin up a deployment team with us for each event, then lead it on the ground without formal authority.
• Train emergency managers, case managers, and government staff to use the platform confidently.
• Own the client relationship in the field, keeping senior stakeholders aligned and confident under pressure.
• Coordinate across everyone involved: our teams, the client's staff, contractors, and local personnel.
• Translate what you see on the ground back to our product and operations teams so the platform keeps getting better.
• Keep the deployment moving as conditions change hour to hour, staying organized and calm in the chaos.

Skills

Project management

Operations

Stakeholder management

Leadership

Emergency management

Incident response

Military operations

Job description

Bright Harbor seeks a Disaster Recovery Lead to spearhead field deployments across the United States. You’ll embed with state and local teams, deploy the Bright Harbor platform from the Emergency Operations Center to the community, train users, and ensure rapid assistance to survivors during disasters.

This role blends project management, relationship-building, and on-site operations. You’ll assemble deployment teams for each event, manage stakeholders, and adapt plans as situations change hour