Disaster Recovery Case Manager (Remote Outreach)

iParametrics LLC; Oregon; Hybrid; USD 52,000 - 70,000; Full time

Job summary

iParametrics is seeking a Disaster Case Manager to support disaster survivors through assessment, planning, and coordination of recovery resources. You will work with individuals, families, and partner agencies to develop personalized recovery plans, navigate eligibility requirements, and document progress with accuracy and confidentiality.

The role requires empathy, critical thinking, strong communication, and the ability to manage multiple cases in a remote and field environment.

Qualifications

• Bachelor’s or master’s degree in social work or a related field.
• Case management experience; one to two years preferred.
• Exceptional oral and written communication skills, including the ability to communicate complex information clearly and respectfully.
• Demonstrated critical-thinking, reasoning, and problem-solving skills, with the ability to evaluate information from multiple sources and determine appropriate courses of action.
• Strong interpersonal skills and the ability to establish trust and rapport with individuals and families who may be experiencing significant stress, uncertainty, or disruption.
• Strong organizational and time-management skills with exceptional attention to detail.
• High level of technology proficiency and demonstrated ability to learn new software, databases, and digital tools quickly.
• Ability to maintain accurate documentation and manage multiple cases, priorities, deadlines, and follow-up requirements simultaneously.
• Ability to exercise sound judgment and work independently while recognizing when collaboration, consultation, or escalation is appropriate.
• Ability to work effectively in both remote and mobile outreach environments.
• Ability and willingness to work flexible hours based on client, program, and community needs.
• Ability to participate in required training, meetings, and program-related activities.
• Valid driver’s license and access to a reliable personal vehicle for work-related local travel.
• Ability to successfully complete required Federal and State-level background checks.

Responsibilities

• Conduct outreach to disaster survivors and travel to client locations as needed to assess disaster-related unmet needs.
• Work collaboratively with individuals and families to establish, advance, and complete individualized disaster recovery plans.
• Apply sound judgment and critical thinking to evaluate client circumstances, identify barriers to recovery, and determine appropriate next steps.
• Help survivors navigate complex recovery processes involving multiple agencies, programs, eligibility requirements, and sources of assistance.
• Provide compassionate, respectful, and client-centered support while maintaining appropriate professional boundaries.
• Conduct timely follow-up with survivors to facilitate progress toward recovery goals and long-term stability.
• Advocate on behalf of clients with service providers, benefit programs, community organizations, government agencies, and other recovery partners.
• Present case information clearly, accurately, and confidentially when seeking resources, services, funding, or other assistance to address verified unmet needs.
• Proactively identify potential gaps, conflicting information, or barriers to assistance and work collaboratively to develop practical solutions.
• Research available community, governmental, nonprofit, and other recovery resources that may assist clients in achieving recovery goals.
• Coordinate referrals and maintain effective communication with organizations and partners involved in the recovery process.

Skills

Communication skills

Critical thinking

Interpersonal skills

Time management

Technology proficiency

Education

Bachelor’s or Master’s in Social Work or related field

Job description

iParametrics is seeking a Disaster Case Manager to support disaster survivors through assessment, planning, and coordination of recovery resources. You will work with individuals, families, and partner agencies to develop personalized recovery plans, navigate eligibility requirements, and document progress with accuracy and confidentiality.

The role requires empathy, critical thinking, strong communication, and the ability to manage multiple cases in a remote and field environment.