Disaster Recovery Case Manager

40 National Emergency Management and Response; Town of Texas (WI); Hybrid; USD 52,000 - 75,000; Full time

Job summary

40 National Emergency Management and Response is seeking a Disaster Case Manager to assess disaster-related needs, develop individualized service plans, and coordinate referrals for survivors in Wisconsin. You will maintain caseloads, document progress, and collaborate with multi‑disciplinary teams on recovery objectives.

The role requires at least a Bachelor’s in Behavioral Sciences or related field, with Master’s preferred, and strong experience in disaster response and client contact.

Qualifications

• Minimum: Bachelor’s degree in Behavioral Sciences, Human Services, or Social Services.
• Master’s degree in the same fields strongly preferred.
• At least 2 years of progressive experience in Behavioral Science, Human Services, or Social Services, including child welfare, emergency disaster response, recovery environments, and direct client contact.
• Experience with multi‑disciplinary teams developing case plans with specified goals and outcomes strongly preferred.
• Bilingual English/Spanish communication skills preferred.
• Professional license in Behavioral Sciences, Human Services, or Social Services strongly preferred.

Responsibilities

• Understand and adhere to the National EMR Policies and Procedures Manual, Uniform Handbook, and Operations Manual.
• Foster a culture that encourages team members to work safely, identify potential hazards, and report safety concerns to their direct chain of command.
• Maintain active status within the agency’s platforms, including learning management systems to complete training that may be directed toward self‑improvement, mission‑specifics, or Just‑In‑Time (JIT) training.
• Assess disaster‑related, unmet needs and develop an individualized service plan for disaster recovery.
• Coordinate all referrals, service planning, and client documentation for assigned caseload.
• Participate in weekly case staffing(s) with Group Supervisor when on deployment.
• Complete all required ICs, LMS‑based and other required Disaster Case Management Program trainings in a timely and consistent manner.
• Participate in workshops, seminars, education programs and other activities that promote professional growth and development.
• Inform immediate supervisor and cadre manager of any situation leading to suspended availability for an extended period.
• Respond to inquiries, requests for assistance and/or direction, and any other requests from personnel within a reasonable and timely period.
• Function as a liaison between stakeholders and other service providers, maintaining communication with chain of command regarding effectiveness of case management services.
• Conduct Needs Assessments on an as‑needed basis.
• Maintain a full caseload, updating individualized plans as survivors move forward in recovery.
• Continually assess ongoing changes in behavior, circumstances, or conditions that may affect survivor safety and needs.
• Demonstrate client progress toward risk reduction, achievement of goals, and positive case outcomes.
• Maintain accurate records, files, forms, statistics, and additional relevant information in accordance with agency policy, licensing, and/or funding requirements.
• Other duties as assigned.

Skills

Bilingual English/Spanish

Communication skills

Team collaboration

Client interaction

Problem solving

Education

Bachelor’s degree in Behavioral Sciences/Human Services/Social Services

Master’s degree in Behavioral Sciences/Human Services/Social Services

Tools

ICS 100 - Introduction to Incident Command Systems

ICS 200 - ICS for single resources and Initial Action Incidents

ICS 700 - NIMS Introduction

ICS 800 - NRF Introduction

ICS‑242.c: Effective Communication

ICS 300: Intermediate ICS for Expanding Incidents

ICS‑366.a: Planning for Children in Disasters

ICS‑368.a: Including People with Disabilities in Disaster Ops

ICS 400: Advanced ICS Command/General Staff

ICS‑403: IA Introduction

ICS‑405: Mass Care/IA Overview

Job description

40 National Emergency Management and Response is seeking a Disaster Case Manager to assess disaster-related needs, develop individualized service plans, and coordinate referrals for survivors in Wisconsin. You will maintain caseloads, document progress, and collaborate with multi‑disciplinary teams on recovery objectives.

The role requires at least a Bachelor’s in Behavioral Sciences or related field, with Master’s preferred, and strong experience in disaster response and client contact.