Disability Services Case Technician – Empower Lives

nc; North Carolina; On-site; USD 39,000 - 69,000; Full time

Job summary

The North Carolina Department of Health and Human Services (DHHS) is seeking a Casework Technician in the Rocky Mount office to provide para-professional support to counselors and professionals in assisting people with disabilities to achieve identified goals. Responsibilities include interviewing consumers, documenting casework, and coordinating with employers to place individuals in suitable jobs.

The role involves data entry, preparing documents, and handling related administrative tasks in a

Qualifications

• Knowledge of or experience working with people with disabilities or underserved/marginalized populations.
• Demonstrated experience performing routine office support functions.
• Demonstrated experience working with the public and in a team setting.

Responsibilities

• Interviewing consumers and gathering diagnostic reports to assist counselors with determining eligibility and developing individualized plans for employment.
• Documenting casework and provisions of substantial services.
• Providing follow-up with consumers, employers, vendors and other agency personnel as needed.
• Provide support as designated by the counselor, working with community employers using the dual customer approach to place consumers with disabilities in appropriate jobs for successful outcomes.
• Inputting casework data into relevant applications throughout the rehabilitation process.
• Preparing documents including authorizations, processing billing for payment and correspondences as needed and completing all related administrative tasks.

Skills

Disability experience

Administrative support

Teamwork

Education

High school diploma or equivalent

Job description

The North Carolina Department of Health and Human Services (DHHS) is seeking a Casework Technician in the Rocky Mount office to provide para-professional support to counselors and professionals in assisting people with disabilities to achieve identified goals. Responsibilities include interviewing consumers, documenting casework, and coordinating with employers to place individuals in suitable jobs.

The role involves data entry, preparing documents, and handling related administrative tasks in a