Disability Account Manager

MRO; Nashville (TN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

401(k) plan

Job summary

The MRO Clinics Nashville-based Disability Account Manager role focuses on evaluating records to complete disability paperwork, acting as primary contact for patients and facilities, and ensuring HIPAA-compliant documentation. The position emphasizes quick, accurate processing and privacy-first service for both short- and long-term disability needs.

You will collaborate with assigned accounts, verify forms for validity, maintain disclosures, and uphold MRO Clinics policies while providing

Qualifications

• Thorough and detail-oriented.
• Professional demeanor.
• Customer oriented disposition.
• Demonstrate a positive attitude, and be able to interact well with employees.
• Demonstrate excellent communication skills.
• Proven consistent dependability and attendance.
• Confidentiality and discretion is required.
• Ability to conduct and interpret HIPAA/Privacy Guidelines.
• Solid organizational skills, including multitasking and time-management.
• The flexibility to adapt to frequent changes in the industry and office.
• High School Diploma or equivalent required.

Responsibilities

• Act as a main contact for communicating and collaborating with assigned accounts.
• Reviewing and verifying FMLA and Disability forms for validity and compliance with HIPAA/HITECH/etc.
• Verifying patient information within assigned accounts' EMR systems by using key patient identifiers to ensure that all records to be reproduced are for the correct patient and scope requested.
• Confirming request information and requesting additional documentation from patients/requesters to process pending forms.
• Pulling and completing forms while ensuring accuracy and compliance with MRO Clinics policies/procedures as well as state/federal regulations.
• Following and performing workflows specific to assigned accounts.
• Providing and logging detailed and accurate information on each form processed in accordance with MRO Clinics policies/procedures.
• Updating and maintaining an accurate Accounting of Disclosures for all activities and processes associated with the completion of forms.
• Providing world-class customer service to patients and clients while ensuring patient privacy.
• Handling high call volumes while maintaining a high level of service and professionalism.
• Maintaining all established production/quality goals, while managing assigned accounts within MRO Clinics established turn-around time.
• Reports to the Director of Disability as necessary.

Skills

Detail-oriented

Professional demeanor

Customer oriented

Excellent communication

Dependability

Confidentiality

HIPAA knowledge

Time management

Multitasking

Adaptability

Education

High School Diploma or equivalent

Tools

EMR systems

Job description

Overview

To provide quick, efficient, and proficient means for the management and release of protected health information (PHI) to multiple healthcare facilities. The Disability Account Manager will serve the role of evaluating records to complete requested disability paperwork to whom is a direct contact to both the patient and the medical facility and will provide the necessary documentation in order for the patient to be relieved from work on both Short & Long Term basis.

Overview

To provide quick, efficient, and proficient means for the management and release of protected health information (PHI) to multiple healthcare facilities. The Disability Account Manager will serve the role of evaluating records to complete requested disability paperwork to whom is a direct contact to both the patient and the medical facility and will provide the necessary documentation in order for the patient to be relieved from work on both Short & Long Term basis.

Responsibilities

• Act as a main contact for communicating and collaborating with assigned accounts
• Reviewing and verifying FMLA and Disability forms for validity and compliance with HIPAA/HITECH/etc.
• Verifying patient information within assigned accounts' EMR systems by using key patient identifiers to ensure that all records to be reproduced are for the correct patient and scope requested.
• Confirming request information and requesting additional documentation from patients/requesters to process pending forms.
• Pulling and completing forms while ensuring accuracy and compliance with MRO Clinics policies/procedures as well as state/federal regulations.
• Following and performing workflows specific to assigned accounts
• Providing and logging detailed and accurate information on each form processed in accordance with MRO Clinics policies/procedures
• Updating and maintaining an accurate Accounting of Disclosures for all activities and processes associated with the completion of forms.
• Providing world-class customer service to patients and clients while ensuring patient privacy.
• Handling high call volumes while maintaining a high level of service and professionalism.
• Maintaining all established production/quality goals, while managing assigned accounts within MRO Clinics established turn-around time.
• Reports to the Director of Disability as necessary.

Qualifications

• Thorough and detail-oriented
• Professional demeanor
• Customer oriented disposition
• Demonstrate a positive attitude, and be able to interact well with employees
• Demonstrate excellent communication skills
• Proven consistent dependability and attendance
• Confidentiality and discretion is required
• Ability to conduct and interpret HIPAA/Privacy Guidelines
• Solid organizational skills, including multitasking and time-management
• The flexibility to adapt to frequent changes in the industry and office
• High School Diploma or equivalent required.

Total Compensation

Base pay is one element of the total compensation package. Eligible employees may also have access to a comprehensive benefits offering, including medical, dental, vision, life insurance, and a 401(k) plan.

Salary Range

It is not typical for an individual to be hired at or near the top of the range. Individual pay may be influenced by factors such as skills, qualifications, experience, licensure, certifications, geographic location, and internal equity.

Applicant Privacy Notice

INDMP