Disability Claims Operations Supervisor

State of Wisconsin; Madison (WI); On-site; USD 67,000 - 77,000; Full time

Benefits offered by this job

Health insurance options

Flexible spending accounts

Employee assistance program

Job summary

State of Wisconsin Disability Determination Bureau is seeking a Central File Maintenance (CFM) Unit Supervisor in Madison to oversee complex processing of disability claims and mail operations. The role requires leadership, customer service, and strong knowledge of SSA rules.

You will supervise staff, coordinate case receipt and closure, and ensure compliance with SSA, DDB, and CARES systems. A robust benefits package and on-site parking are offered.

Qualifications

• Experience in a leadership role training staff, reviewing work, and assigning tasks.
• Experience performing customer service tasks (inquiries, explaining procedures, resolving issues).
• Experience interpreting and applying State or Federal rules and regulations.
• Experience using computer programs and databases such as Microsoft Office Suite in a business setting.

Responsibilities

• Serve as liaison for SSA Field Offices and Consortia offices to ensure accurate disability benefit applications and case receipt/closure.
• Supervise mail room operations and review/route incoming/outgoing mail for disability cases.
• Maintain thorough knowledge of SSA, DDB, and CARES computer systems and the disability process.

Skills

Leadership

Customer service

Interpreting rules & regulations

Microsoft Office

Tools

Microsoft Office

Job description

State of Wisconsin Disability Determination Bureau is seeking a Central File Maintenance (CFM) Unit Supervisor in Madison to oversee complex processing of disability claims and mail operations. The role requires leadership, customer service, and strong knowledge of SSA rules.

You will supervise staff, coordinate case receipt and closure, and ensure compliance with SSA, DDB, and CARES systems. A robust benefits package and on-site parking are offered.