Disability Case Coordinator - HIPAA Savvy

UMass Med School; Westborough (MA); On-site; USD 41,000 - 51,000; Full time

Job summary

UMass Med School in Westborough, MA is seeking a Disability Assistant to provide administrative support for SPMP professionals and protect HIPAA-compliant information. You will handle case reviews, privacy decisions, and coordination with external agencies while delivering strong customer service to clients and staff.

The role requires an Associate's degree or equivalent, 3–5 years of office experience in a medical setting, and proficiency with Word, Access, Excel, and Outlook.

Qualifications

• Associate's degree in business or a related field, or equivalent.
• 3-5 years of office experience, preferably in a medical setting.
• Knowledge of HIPAA laws and regulations.
• Proficient in Word, Access, Excel and Outlook.
• Ability to interpret complex HIPAA regulations for clients and agencies.

Responsibilities

• Initial review of disability supplements for accuracy and priority cases.
• Make complex decisions regarding privacy matters under HIPAA guidelines.
• Follow HIPAA regulations for protected health information and request clinical information as needed.
• Determine if requests meet HIPAA requirements and coordinate with SPMP for next steps.
• Telephone contact with clinical treating sources to ensure timely receipt of information.
• Review external databases to identify cases that SPMP could complete quickly.
• Distribute new cases to appropriate staff under SPMP guidance.
• Process returned mail and follow up with SPMP.
• Coordinate transportation of clients to examinations and provide feedback to SPMP.
• Provide incoming and outgoing telephonic customer service and support.
• Arrange rescheduling of clinical evaluations as needed.

Skills

HIPAA knowledge

Phone customer service

Problem solving

Discretion

Communication

Education

Associate's degree or equivalent

Tools

Microsoft Word

Microsoft Access

Microsoft Excel

Microsoft Outlook

Job description

UMass Med School in Westborough, MA is seeking a Disability Assistant to provide administrative support for SPMP professionals and protect HIPAA-compliant information. You will handle case reviews, privacy decisions, and coordination with external agencies while delivering strong customer service to clients and staff.

The role requires an Associate's degree or equivalent, 3–5 years of office experience in a medical setting, and proficiency with Word, Access, Excel, and Outlook.