Disability Admin Lead: Workflow, Training & Compliance

University of Massachusetts Medical School; Westborough (MA); Remote; USD 55,000 - 75,000; Full time

Job summary

University of Massachusetts Medical School seeks a Lead Disability Assistant to coordinate administrative processing of disability determinations for in-state and out-of-state contracts. You will train staff, manage workflow, monitor KPIs, and serve as the primary interface with clients, agencies, and DES staff.

Responsibilities include ensuring timely case processing, privacy compliance under HIPAA, and effective communication with treating sources and partner agencies.

Qualifications

• Requires 2-year college degree in business or related field.
• 5-7 years of relevant office experience.
• Demonstrated knowledge of medical terminology or willingness to take a course in Medical Terminology.
• Knowledge of HIPAA laws and regulations especially as it refers to confidentiality of PHI.
• Proficiency with Microsoft Office products (Word, Excel, PowerPoint, Outlook).
• Demonstrated ability to monitor and generate reports.
• Excellent organizational and interpersonal skills; strong written and verbal communication.

Responsibilities

• Manage unit workflow; assign Disability Assistants to tasks daily.
• Train new and existing Disability Assistants in functions and duties.
• Monitor customer service phone queues; provide call escalation.
• Monitor unit key performance indicators.
• Act as Disability Liaison for agency inquiries and issues.
• Track priority case requests; ensure timely completion.
• Review disability supplements for accuracy and priority items.
• Make complex HIPAA privacy-related decisions and document notes.
• Determine if information requests meet HIPAA protections; coordinate with agencies.
• Contact clinical treating sources to obtain timely information.
• Review external databases to identify cases SPMP can complete quickly.
• Coordinate transportation to consultative exams and provide feedback.
• Explain state/federal regulations to clients and providers; assist with scheduling.
• Perform other duties as required.

Education

2-Year College Degree in business or a related field

Knowledge of medical terminology

HIPAA knowledge

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Interpersonal and written communication

Ability to monitor and generate reports

Tools

None

Job description

University of Massachusetts Medical School seeks a Lead Disability Assistant to coordinate administrative processing of disability determinations for in-state and out-of-state contracts. You will train staff, manage workflow, monitor KPIs, and serve as the primary interface with clients, agencies, and DES staff.

Responsibilities include ensuring timely case processing, privacy compliance under HIPAA, and effective communication with treating sources and partner agencies.