Director, Workplace Experience & Client Alliances

CBRE; New York (NY); On-site; USD 200,000 - 220,000; Full time

Benefits offered by this job

401(K)

Dental insurance

Health insurance

Life insurance

Vision insurance

Job summary

CBRE is seeking an Alliance Director in New York to oversee the delivery of workplace experience services, supervise staff, and develop strategies to strengthen client relationships and drive revenue. This senior role requires leadership, strategic thinking, and a strong command of workplace operations.

The position reports to the Operations Management function and emphasizes cross-functional coordination, performance management, and long-term planning to meet organizational goals.

Qualifications

• Bachelor's degree preferred with 8-12 years of relevant experience.
• Experience in staffing, selection, training, development, coaching, mentoring, and retention preferred.
• Workplace Experience (workplace/hospitality expertise) is a must.
• Ability to communicate sensitive and complicated information and handle problems.
• Leadership skills to set, manage, and achieve targets.
• In-depth knowledge of Microsoft Office products.
• Expert organizational skills and an advanced, inquisitive mindset.

Responsibilities

• Oversee the department responsible for the delivery of all workplace experience services.
• Provide formal supervision to employees; monitor training and development; conduct performance evaluations.
• Coordinate daily activities, schedules, assignments, and cross-training.
• Implement business strategies to achieve profitable relationships and identify new revenue opportunities.
• Build and maintain long-term client relationships and satisfaction.
• Prepare and submit short and long-range plans and strategies to clients.
• Direct new business efforts with current accounts and source opportunities.
• Conduct regular status and strategy meetings with client management.
• Evaluate industry trends and achieve revenue targets.
• Apply knowledge of multiple disciplines and business drivers.
• Lead by example and model CBRE RISE values.
• Identify and solve complex operational and organizational problems.
• Significantly improve existing methods, processes, and standards.

Skills

Leadership

Staff development

Communication

Strategic thinking

Problem solving

Education

Bachelor's degree

Tools

Microsoft Office

Job description

CBRE is seeking an Alliance Director in New York to oversee the delivery of workplace experience services, supervise staff, and develop strategies to strengthen client relationships and drive revenue. This senior role requires leadership, strategic thinking, and a strong command of workplace operations.

The position reports to the Operations Management function and emphasizes cross-functional coordination, performance management, and long-term planning to meet organizational goals.