Global Alliance Director - Workplace Experience

CBRE; New York (NY); On-site; USD 200,000 - 220,000; Full time

Benefits offered by this job

401(K)

Dental insurance

Health insurance

Life insurance

Vision insurance

Job summary

CBRE is seeking an Alliance Director in New York to oversee the delivery of workplace experience services, supervise staff, and develop strategies to strengthen client relationships and drive revenue. This senior role requires leadership, strategic thinking, and a strong command of workplace operations.

The position reports to the Operations Management function and emphasizes cross-functional coordination, performance management, and long-term planning to meet organizational goals.

Qualifications

• Bachelor's degree preferred with 8-12 years of relevant experience.
• Experience in staffing, selection, training, development, coaching, mentoring, and retention preferred.
• Workplace Experience (workplace/hospitality expertise) is a must.
• Ability to communicate sensitive and complicated information and handle problems.
• Leadership skills to set, manage, and achieve targets.
• In-depth knowledge of Microsoft Office products.
• Expert organizational skills and an advanced, inquisitive mindset.

Responsibilities

• Oversee the department responsible for the delivery of all workplace experience services.
• Provide formal supervision to employees; monitor training and development; conduct performance evaluations.
• Coordinate daily activities, schedules, assignments, and cross-training.
• Implement business strategies to achieve profitable relationships and identify new revenue opportunities.
• Build and maintain long-term client relationships and satisfaction.
• Prepare and submit short and long-range plans and strategies to clients.
• Direct new business efforts with current accounts and source opportunities.
• Conduct regular status and strategy meetings with client management.
• Evaluate industry trends and achieve revenue targets.
• Apply knowledge of multiple disciplines and business drivers.
• Lead by example and model CBRE RISE values.
• Identify and solve complex operational and organizational problems.
• Significantly improve existing methods, processes, and standards.

Skills

Leadership

Staff development

Communication

Strategic thinking

Problem solving

Education

Bachelor's degree

Tools

Microsoft Office

Job description

About the Role:

As a CBRE Alliance Director, you will assist with the oversight of the department responsible for developing and maintaining business relationships with client accounts of strategic significance.

This job is part of the Operations Management job function. They are responsible for coordinating staff functions and operations that support the organization’s goals and strategies.

What You’ll Do:

• Oversee the department responsible for the delivery of all workplace experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties.

• Provide formal supervision to employees. Monitor training and development, conduct performance evaluations, oversee recruiting and hiring.

• Coordinate and manage the team's daily activities, schedules, assignments, and cross-training.

• Implement business strategies to achieve profitable relationships and identify new revenue opportunities.

• Build and maintain long-term client relationships and satisfaction.

• Prepare and submit short and long-range plans and strategies to clients.

• Direct new business efforts with current accounts and source opportunities.

• Conduct regular status and strategy meetings with client management.

• Evaluate industry and business trends and achieve revenue targets.

• Apply robust knowledge of multiple disciplines and business drivers.

• Lead by example and model CBRE RISE values.

• Identify and solve complex operational and organizational problems.

• Significantly improve existing methods, processes, and standards.

What You'll Need:

• Bachelor's Degree preferred with 8-12 years of relevant experience.

• Experience in staffing, selection, training, development, coaching, mentoring, and retention preferred.

• Workplace Experience (workplace/hospitality expertise) is a must.

• Ability to communicate sensitive and complicated information and handle problems.

• Leadership skills to set, manage, and achieve targets.

• In-depth knowledge of Microsoft Office products.

• Expert organizational skills and an advanced, inquisitive mindset.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Global Alliance Director position is $200,000 annually and the maximum salary for the Global Alliance Director position is $220,000 annually. The compensation offered to a successful candidate will depend on their skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program.

This role will provide the following benefits:

• 401(K)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).

CBRE, Inc. is an Equal Opportunity and Aff…