Director, Workforce Management - Resort Operations Leader

MGM Resorts; United States; On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Wellness programs

Hotel discounts

Free parking

Healthcare & time-off options

Career development & volunteering

Job summary

MGM Resorts is seeking a Director of Workforce Management in Las Vegas to plan, direct, and oversee scheduling across the entire property. Lead the Workforce Management team to ensure optimal staffing and exceptional guest service.

You will manage forecasting, governance with senior leadership, and ensure compliance with labor laws, driving efficiency and productivity across all departments. This role offers strategic influence and opportunities for career growth within MGM Resorts International.

Qualifications

• 4+ years of relevant experience required.

Responsibilities

• Develop productivity and guest service standards to ensure efficient staffing with exceptional guest service.
• Provide leadership in the development of the Workforce Management department.
• Act as property contact with respect to all facets of scheduling including vacation approvals, forecasting and analytical reporting.
• Ensure all property schedules are followed accordingly and follow up with property leadership on exception reporting
• Manage relationships with property leadership to develop strong communication channels between Workforce Management and operating departments
• Maintain, troubleshoot and upgrade Virtual Roster Scheduling System and any other IT Systems
• Ensure all scheduling follows all collective bargaining agreements and state and federal labor laws
• Provide labor reporting to Property Senior Management
• Develop standards and assign goals for Workforce Management
• Perform other job-related duties as requested.

Skills

Scheduling

Leadership

Forecasting

Analytical reporting

Education

Bachelor's degree

Tools

Virtual Roster Scheduling System

Job description

MGM Resorts is seeking a Director of Workforce Management in Las Vegas to plan, direct, and oversee scheduling across the entire property. Lead the Workforce Management team to ensure optimal staffing and exceptional guest service.

You will manage forecasting, governance with senior leadership, and ensure compliance with labor laws, driving efficiency and productivity across all departments. This role offers strategic influence and opportunities for career growth within MGM Resorts International.