Director Workforce Management - Restaurants

MGM Resorts; United States; On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Wellness programs

Hotel discounts

Free parking

Healthcare & time-off options

Career development & volunteering

Job summary

MGM Resorts is seeking a Director of Workforce Management in Las Vegas to plan, direct, and oversee scheduling across the entire property. Lead the Workforce Management team to ensure optimal staffing and exceptional guest service.

You will manage forecasting, governance with senior leadership, and ensure compliance with labor laws, driving efficiency and productivity across all departments. This role offers strategic influence and opportunities for career growth within MGM Resorts International.

Qualifications

• 4+ years of relevant experience required.

Responsibilities

• Develop productivity and guest service standards to ensure efficient staffing with exceptional guest service.
• Provide leadership in the development of the Workforce Management department.
• Act as property contact with respect to all facets of scheduling including vacation approvals, forecasting and analytical reporting.
• Ensure all property schedules are followed accordingly and follow up with property leadership on exception reporting
• Manage relationships with property leadership to develop strong communication channels between Workforce Management and operating departments
• Maintain, troubleshoot and upgrade Virtual Roster Scheduling System and any other IT Systems
• Ensure all scheduling follows all collective bargaining agreements and state and federal labor laws
• Provide labor reporting to Property Senior Management
• Develop standards and assign goals for Workforce Management
• Perform other job-related duties as requested.

Skills

Scheduling

Leadership

Forecasting

Analytical reporting

Education

Bachelor's degree

Tools

Virtual Roster Scheduling System

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB

The primary responsibility of the Director of Workforce Management is to plan, direct and oversee the activities of the Workforce Management department. The Director is responsible for ensuring that the Workforce Management department manages the scheduling process for the entire property. The Director will make and influence decisions concerning the operations of all departments within the property. This process will be managed to have proper staffing in all departments to be most efficient while providing exceptional guest service.

THE DAY-TO-DAY

• Develop productivity and guest service standards to ensure efficient staffing with exceptional guest service.
• Provide leadership in the development of the Workforce Management department.
• Act as property contact with respect to all facets of scheduling including vacation approvals, forecasting and analytical reporting.
• Ensure all property schedules are followed accordingly and follow up with property leadership on exception reporting
• Manage relationships with property leadership to develop strong communication channels between Workforce Management and operating departments
• Maintain, troubleshoot and upgrade Virtual Roster Scheduling System and any other IT Systems
• Ensure all scheduling follows all collective bargaining agreements and state and federal labor laws
• Provide labor reporting to Property Senior Management
• Develop standards and assign goals for Workforce Management
• Perform other job-related duties as requested.

THE IDEAL CANDIDATE

• 4+ Years of Prior Relevant Experience prior relevant experience Required
• Bachelors degree preferred
• Working Knowledge of Virtual Roster Scheduling Preferred Previous experience working in a similar resort setting
• Previous experience working with all levels of management including senior executive
• Previous experience developing productivity and guest service standards

THE PERKS & BENEFITS

• Prioritize your wellness, access programs crafted to nurture your mental and physical health.
• Enjoy unbeatable discounts on hotel stays, dining, retail, entertainment, and exclusive partner perks for travel, tech, and beyond!
• Park with ease-whether you're on or off shift, it's free!
• From healthcare to financial support and generous time-off options, we've got you covered.
• Elevate your career with development programs, connect through networking events, and make a difference with community volunteer opportunities.