Director, Warehouse Tech & Systems Operations

Connection; Wilmington (OH); On-site; USD 123,000 - 159,000; Full time

Job summary

Connection in Ohio is seeking a Director, Warehouse Systems Operations to provide strategic leadership for the warehouse systems environment, including WMS, WES/WEI, and WCS. You will lead a cross-functional team to ensure reliable daily operations while driving performance, accuracy, and customer satisfaction.

You will collaborate with Operations, IT, Engineering, Automation, and other partners to enable scalable execution across receiving, inventory management, production, and shipping.

Qualifications

• Bachelor’s degree in supply chain, Information Systems, Industrial Engineering, Business, Computer Science, or equivalent combo of education and experience.
• 8+ years of experience in warehouse systems, distribution operations, supply chain technology, or related leadership roles.
• 5+ years of experience managing, supporting, or administering enterprise WMS environments.

Responsibilities

• Lead core warehouse systems operations, including user administration, configuration, reporting, production support, and system availability.
• Oversee daily system operations: production monitoring, queue management, exception handling, inventory transactions, order processing, troubleshooting, and user support.
• Coordinate incident response to restore normal operations and support internal/external customers.
• Oversee system administration and configuration: user security, roles/permissions, workflow configuration, location management, inventory parameters, RF/mobile apps, label printing, interfaces, dashboards.
• Lead continuous improvement initiatives to increase productivity, improve inventory accuracy, and expand automation capabilities.
• Partner with operations to optimize receiving, put-away, replenishment, wave planning, pick paths, shipping, inventory control, and material flow.

Skills

Leadership

Cross-functional collaboration

Communication

Problem solving

Education

Bachelor’s degree in supply chain, Information Systems, Industrial Engineering, Business, Computer Science, or related field

Tools

Power BI

Tableau

SQL

Excel

Oracle JD Edwards (E1)

SAP

Microsoft Dynamics

Job description

Connection in Ohio is seeking a Director, Warehouse Systems Operations to provide strategic leadership for the warehouse systems environment, including WMS, WES/WEI, and WCS. You will lead a cross-functional team to ensure reliable daily operations while driving performance, accuracy, and customer satisfaction.

You will collaborate with Operations, IT, Engineering, Automation, and other partners to enable scalable execution across receiving, inventory management, production, and shipping.