Director, Warehouse Operations: Scale with Data-Driven Systems

Event Source; Cleveland, Northern (OH, KY); Hybrid; USD 120,000 - 190,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) eligibility after 60 days

96 hours PTO annually

Employee discounts

Referral program

Job summary

Event Source seeks a Director of Warehouse Operations to build a scalable, disciplined warehouse organization and lead systems that enable reliable, peak-performance results. The role oversees leadership development, dashboards, and continuous improvement across all warehouse functions.

You will shape strategy, partner with Operations and executive teams, and drive long-term capacity while reducing reliance on heroics. This is a senior, impact-driven position based in Cleveland.

Responsibilities

• Structure warehouse operations to support current multi-shift, 7-day needs and future expansion.
• Define clear roles and build leadership depth across all core functions to eliminate operational gaps.
• Coach and mentor managers and supervisors to drive accountability and address underperformance.
• Establish development paths, clear expectations, and succession planning for critical positions.
• Develop operational dashboards and KPIs tracking productivity, labor efficiency, quality, safety, and inventory accuracy.
• Analyze performance trends to resolve operational risks before emergencies occur.
• Audit workflow from return to client-ready inventory to eliminate bottlenecks and wasted touches.
• Standardize best practices and evaluate technology or facility upgrades to boost capacity and efficiency.
• Establish quality standards and inspection controls that stop defective equipment from reaching clients.
• Analyze root causes of quality failures and enforce long-term corrective actions.
• Build workload-driven staffing models and schedule structures across shifts to control labor costs.
• Partner with People & Culture on pipeline planning to ensure readiness for peak seasonal demands.
• Formulate annual warehouse improvement goals, space planning, and capital investment recommendations.
• Align departmental priorities to ensure long-term projects are completed alongside daily operations.
• Partner with Logistics, Sales, Finance, and Executive Leadership to break down operational silos.
• Maintain alignment so warehouse decisions directly support overall organizational goals.
• Coach the Warehouse Operations Manager on daily execution while maintaining focus on strategic growth.
• Provide structural support to insulate executive-level priorities from daily operational fires.

Skills

Leadership

Strategic planning

Data-driven decision making

Cross-functional collaboration

Job description

Event Source seeks a Director of Warehouse Operations to build a scalable, disciplined warehouse organization and lead systems that enable reliable, peak-performance results. The role oversees leadership development, dashboards, and continuous improvement across all warehouse functions.

You will shape strategy, partner with Operations and executive teams, and drive long-term capacity while reducing reliance on heroics. This is a senior, impact-driven position based in Cleveland.