Director, Virtual Care Operations — Scale Care Concierge

K Health Inc.; New York (NY); On-site; USD 160,000 - 200,000; Full time

Benefits offered by this job

Stock options for full-time employees

Paid parental leave

Competitive health, dental, and vision insurance

18 vacation days and 9 company holidays

Monthly social committees

Job summary

K Health Inc. is seeking a Director of Virtual Care Operations in New York City to lead healthcare operations aimed at enhancing the virtual care experience. This role demands hands-on operational leadership, improving efficiency and quality, while overseeing a team of about 80 members.

Candidates should possess significant experience in healthcare operations, proven team management skills, and an ability to drive data-informed decisions. A hybrid work schedule with competitive compensation and benefits awaits the right candidate.

Qualifications

• 8+ years of operations experience, preferably in healthcare.
• 4+ years of people management experience leading large teams.
• Strong analytical and problem-solving skills.
• Ability to operate both strategically and hands-on.

Responsibilities

• Lead day-to-day operations for virtual care support.
• Ensure successful connections for virtual visits.
• Monitor and improve operational KPIs.
• Build scalable operational processes.

Skills

Operations experience in healthcare

Analytical and problem-solving skills

Communication skills

Team management

Job description

K Health Inc. is seeking a Director of Virtual Care Operations in New York City to lead healthcare operations aimed at enhancing the virtual care experience. This role demands hands-on operational leadership, improving efficiency and quality, while overseeing a team of about 80 members.

Candidates should possess significant experience in healthcare operations, proven team management skills, and an ability to drive data-informed decisions. A hybrid work schedule with competitive compensation and benefits awaits the right candidate.