Head of Clinical Operations — Remote Care & Scale

Medsien-Inc.-1; San Francisco (CA); On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

Stock options

Generous vacation & PTO

Fully remote work

Training & mentorship

Job summary

Medsien, a leading remote care management company headquartered in San Francisco, is seeking a Head of Clinical Operations to lead and scale its clinical operations and Care Partner teams. This senior role requires directing Operations Managers, shaping scalable processes, and owning critical performance metrics.

The ideal candidate has 10+ years in healthcare operations, proven senior leadership, and a track record of building high‑performing teams.

Qualifications

• 10+ years of healthcare operations, clinical operations, or care delivery experience.
• Senior leadership experience managing managers and large healthcare operations teams.
• Demonstrated experience building and scaling healthcare operations, teams, and processes.
• Strong track record in operational performance, including productivity, quality, staffing, capacity, and performance management.
• Experience developing strong managers and building accountable, high-performing teams.
• Strong analytical, strategic, and executive communication skills.
• Ability to operate at both the executive/strategic level and remain close to day-to-day operations.
• Residence in the US.

Responsibilities

• Lead and scale Medsien's Clinical Operations organization and Care Partner operations.
• Manage and develop Operations Managers while establishing strong accountability and consistent performance across teams.
• Build scalable operating processes, staffing models, workflows, and management systems.
• Own key operational metrics across quality, productivity, capacity, staffing, and performance.
• Strengthen clinical quality and operational consistency as the organization grows.
• Partner with Product and other teams to improve workflows, introduce automation, and operationalize new programs.
• Build the leadership structure and operational foundation needed to support Medsien's continued growth.

Skills

Healthcare operations

Leadership

Executive communication

Data-driven decision making

Remote team management

Job description

Medsien, a leading remote care management company headquartered in San Francisco, is seeking a Head of Clinical Operations to lead and scale its clinical operations and Care Partner teams. This senior role requires directing Operations Managers, shaping scalable processes, and owning critical performance metrics.

The ideal candidate has 10+ years in healthcare operations, proven senior leadership, and a track record of building high‑performing teams.