Clinical Ops Lead — Scale Telehealth Network, Equity

Zealthy; New York (NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Paid vacation and sick leave

Paid major US holidays

Equity ownership with performance reviews

Medical coverage provided

Job summary

A leading virtual healthcare platform in New York is seeking a Clinical Operations Associate. This role involves overseeing workflows across a network of care coordinators, managing operational tasks, and implementing scalable processes to improve efficiency. Candidates should have a strong background in healthcare operations and exceptional organizational skills. The position offers equity ownership and a supportive team environment.

Qualifications

• 2+ years of experience in healthcare operations, clinical delivery, or workflow management.
• Proven ability to manage large-scale teams or high-volume systems with speed and accuracy.
• Strong familiarity with tools like ZenDesk and healthcare-specific systems.

Responsibilities

• Oversee day-to-day workflows across a network of ~150 coordinators.
• Manage performance and accountability across contractor teams.
• Design, document, and implement scalable workflows and SOPs.

Skills

Healthcare operations

Team management

Workflow management

Communication skills

Process improvement

Organization skills

Tools

ZenDesk

Job description

A leading virtual healthcare platform in New York is seeking a Clinical Operations Associate. This role involves overseeing workflows across a network of care coordinators, managing operational tasks, and implementing scalable processes to improve efficiency. Candidates should have a strong background in healthcare operations and exceptional organizational skills. The position offers equity ownership and a supportive team environment.