Director, Veteran Services & Programs

Endeavors Inc.; Diboll (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Endeavors Inc. is seeking a Program Manager to provide state oversight for the SSVF program, serving Veterans and their families who are homeless or at risk of homelessness.

You will supervise staff, coordinate with leads, monitor budgets, and develop community partnerships while ensuring timely service delivery. Travel up to 20% and willingness to work nights, weekends and holidays as required.

Qualifications

• 3+ years in a customer service focused environment.
• 3+ years case management or program management experience; 5+ years preferred.
• 3+ years supervisory experience; supervision of remote employees a plus.
• Experience with homeless and Veterans' families a strong plus.

Responsibilities

• Oversee daily program services within assigned state and monitor case management.
• Communicate daily with Lead Case Manager and Lead Outreach and Intake Specialist to review case-loads and keep abreast of current issues or concerns.
• Meet regularly with the Financial Assistance Coordinators to review payment status for qualifying expenses and to ensure prompt resolution of issues with Veterans, landlords, or other providers.
• Coordinate with location staff to attend and network at various Veteran and other community groups. Develop and deliver presentations to meet the Community Outreach Plans.
• Operate region in an efficient, cost effective manner. Monitor budget for revenue goals and expense. Implement cost containment as needed to stay within budget parameters.
• Supervise direct reports: interview, hire, train and mentor; monitor performance and provide feedback and evaluations; develop staff for advancement.
• Prepare and submit monthly program reports. Perform administrative duties and filing as required.
• Stay current in Veteran issues, Homelessness and related social services: network with professionals, read periodicals, attend training.
• Demonstrate exceptional customer service, placing the client first to support our mission.

Skills

Customer service

Case management

Staff supervision

Budget monitoring

Education

Bachelor’s Degree in Social Work, Sociology, Psychology or related field

Job description

Endeavors Inc. is seeking a Program Manager to provide state oversight for the SSVF program, serving Veterans and their families who are homeless or at risk of homelessness.

You will supervise staff, coordinate with leads, monitor budgets, and develop community partnerships while ensuring timely service delivery. Travel up to 20% and willingness to work nights, weekends and holidays as required.