Director, Ticket Operations & Strategy

Boston Celtics; Boston (MA); On-site; USD 95,000 - 125,000; Full time

Job summary

The Boston Celtics seek a Director of Ticket Operations to lead strategic and daily ticket operations for the Celtics and related entities. This role manages event builds, inventory, pricing, box office operations, and ticketing technology while partnering with Sales, Finance, BI, CRM, Marketing, and partners to drive organizational initiatives.

The ideal candidate has strong ticketing expertise, exceptional communication, problem-solving, and leadership capabilities, and is able to work in a

Qualifications

• Bachelor's Degree required.
• 7+ years Box Office/Ticket Operations experience.
• Strong knowledge of Ticketmaster suite (Archtics, Account Manager, TM Host, TM1).
• Excellent communication and attention to detail.
• Ability to multi-task in a high-pressure environment.

Responsibilities

• Lead day-to-day ticket operations for Boston Celtics, Maine Celtics, and Banner Seventeen LLC events.
• Build, configure, schedule, and maintain events; oversee inventory and pricing adjustments.
• Drive the technology strategy; identify automation and system enhancements.
• Coordinate ticket requests for visiting teams, league, and partners.
• Collaborate with Sales, Membership Experience, Finance, BI, CRM, Marketing, and Ticketmaster.

Skills

Ticket operations

Communication

Time management

Interpersonal skills

Education

Bachelor's degree

Tools

Archtics

TM Host

TM1

Account Manager

Job description

The Boston Celtics seek a Director of Ticket Operations to lead strategic and daily ticket operations for the Celtics and related entities. This role manages event builds, inventory, pricing, box office operations, and ticketing technology while partnering with Sales, Finance, BI, CRM, Marketing, and partners to drive organizational initiatives.

The ideal candidate has strong ticketing expertise, exceptional communication, problem-solving, and leadership capabilities, and is able to work in a