Technical Support Engineer

Origami Risk; United States; Remote; USD 92,000 - 115,000; Full time

Job summary

A leading company in risk management solutions seeks a Technical Support Engineer to provide tier 3 support and lead software implementation processes. The role involves resolving production issues, configuring systems, and training clients on their software. Candidates should have a Bachelor's degree in a related field and experience with programming languages such as JavaScript and C#. Competitive salary and benefits are offered.

Benefits

Medical benefits

Dental benefits

Vision benefits

401(k) with company match

Flexible time off policy

Qualifications

• 3+ years of experience in software design and implementation.
• Experience in technical delivery and systems analysis.
• Previous experience with Insurance Software preferred.

Responsibilities

• Lead technical aspects of the software implementation process.
• Communicate designs and architecture decisions to senior consultants.
• Conduct user training and create process documentation.

Skills

JavaScript

C#

XML

SQL

Communication

Presentation

Education

Bachelor’s Degree in Computer Science

Bachelor’s Degree in Computer Engineering

Bachelor’s Degree in a related field

Job description

Overview

As a Technical Support Engineer in our Client Success department you will be responsible for post go-live tier 3 support. You will be responsible for solutioning and resolving production issues. In this position you will be responsible for initial system access, configuration, defect resolution, data mapping and transfer, report and dashboard design and configuration, and training clients on the software. You will be hands on leading technical aspects of the full software implementation process, which will include supporting our Policy and Billing products.

Starting base pay for this role is between $92,000 and $115,000. The actual base pay is dependent upon many factors, such as transferable skills, work experience, business needs, training, location, and market demands. The base pay range is subject to change and may be modified in the future. This role will be eligible for a bonus as well as competitive medical, dental, and vision benefits, wellness reimbursement, life insurance, and a 401(k) with company match. We offer vacation and sick leave benefits (under a flexible time off policy in most states).

Responsibilities

• Communicates designs and architecture decisions to senior consultants and Client Executives and supports their efforts during execution phase
• In collaboration with the Project Manager, directs work efforts of project team (Client Executive, Data Conversion Analyst, Risk Business Analyst)
• Develops business and workflow strategy
• Hands on configuration of system per direction of senior consultants and Client Executive
• Builds and tests data integrations and conversions
• Designs and builds report to transform data into meaningful insights
• Filters and cleans data by reviewing reports to locate and correct data/configuration issues
• Manages client project scope
• Provides technical subject matter expertise to spec out change orders / expanded scope
• Creates process documentation for clients
• Conducts user training
• Other duties as assigned

Qualifications

• 3+ years of experience designing and implementing software using various programming languages for external software delivery
• Bachelor’s Degree in Computer Science, Computer Engineering, or a related field
• JavaScript, C#, XML, and/or SQL experience required
• Strong communication and presentation skills required
• Experience in hands on technical delivery/systems analysis
• Previous experience implementing Insurance Software (Policy, Billing and/or Claims) is preferred

Who We Are

Origami Risk provides integrated SaaS solutions to organizations across the risk and insurance ecosystem — from insured corporate and public entities to brokers and risk consultants, insurers, third party claims administrators (TPAs), and risk pools. We deliver our risk management and insurance core system solutions from a cloud-based platform that is highly configurable, completely scalable, and accessible via web browser and mobile app.

Dais Technology, a subsidiary of Origami Risk, provides a no-code platform that revolutionizes insurance product creation for MGAs, insurers, and reinsurers. Dais’ event-based architecture enables AI-driven bundling, automation, and real-time deployment.

Solutions from Origami Risk and Dais Technology are backed by a best-in-class service team of experienced risk and insurance professionals who possess a balance of industry knowledge and technological expertise. A singular focus on helping clients achieve their business objectives underlies our approach to developing, implementing, and supporting our risk management, safety, compliance, and insurance core system technology solutions.

Origami Risk is proud to be an equal opportunity employer. We thrive and benefit from diversity and are committed to creating an inclusive and equitable environment for all employees. We do not discriminate against any individual based upon race, religion, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, color, sex, national origin, age, marital status, military or veteran status, disability, or any other characteristic protected by applicable law.

Caution: Be alert to recruiting scams. We have received reports of individuals impersonating Origami Risk recruiters to deceive candidates into disclosing personal information. These impostors use fake Origami Risk domain names and email addresses. Please double-check that any email address from an Origami Risk recruiter ends withorigamirisk.comortalent.icims.com. And to confirm the legitimacy of any recruiting communication, feel free to email [e-mail].