Director, Technical Program Management - New Relic

OpenTalent; Atlanta (GA); On-site; USD 180,000 - 240,000; Full time

Job summary

New Relic is seeking a Director, Technical Program Management to join our Finance organization. You will lead planning, execution, and delivery of large cross-functional programs, setting technical direction and ensuring engineering efficiency.

As a leader, you will mentor PMs, collaborate across sales, marketing, finance, customer success, and support, and build strong relationships with Directors and VPs to drive outcomes.

Qualifications

• 10+ years of experience in engineering & product delivery.
• Experience with Kanban, Lean, SAFe or Scrum.
• Proven ability to lead PMs and collaborate across teams.
• Strong ability to drive measurable outcomes.

Responsibilities

• Equip a team of technical program managers to drive OKRs and improve efficiency.
• Coach PMs to increase bench strength and accountability.
• Lead on challenging finance-related programs and make trade-off decisions.
• Coordinate with cross-functional partners to launch new capabilities.
• Act as conduit between home org and business units.

Skills

Technical Program Management

Leadership

Engineering

Kanban

Lean

SAFe

Scrum

Job description

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!

Your opportunity New Relic is looking for a Director, Technical Program Management to join our outstanding Finance organization! Technical Program managers play a vital role at New Relic leading the planning, execution, and delivery of large cross functional programs in support of our strategic objectives. The ideal candidate is an experienced leader with Technical Program Management expertise to help set the technical direction and strategy for driving engineering efficiency. This technical leader needs to have a passion for people to build and lead teams, mentor Technical Program Managers, and collaborate with multiple teams across the organization.

What you'll do

• Equip a team of technical program managers to drive the achievement of organizational OKRs by leading complex initiatives focused on efficiency and productivity while optimizing team execution & collaboration.
• Manage and coach technical program managers to ensure success in their roles. Strive to continually increase the team’s overall technical program management bench strength. Drive accountability for high performance.
• Act as a Principal Program Manager on especially challenging problems and projects stemming from the finance organization. Work with leaders across the company to drive key trade-off decisions. Identify gaps and risks in execution. Take decisive action in ambiguous situations within fast paced environments.
• Serve as the conduit for the rest of the business to the home organization on projects and programs, and visa versa. Find ways for everyone to row in the same direction.
• Build strong relationships with partnered Directors, VPs and other leaders across the company to promote successful execution against goals. Lead the team in partnering closely with cross-functional counterparts in sales, marketing, finance, customer success, and support to launch new capabilities.

This role requires

• 10+ years years of experience or equivalent education in engineering & product delivery alongside engineers. Versed in program management methods (Kanban, Lean, SAFe, Scrum) and executed many real-world applications at scale.
• 8+ years of experience leading technical program management and/or engineering teams.
• Aptitude for applying structure to ambiguity and driving toward measurable outcomes and results. Comfortable with the challenging and experimental nature of work.