Senior Technical Program Manager

New Relic; Atlanta, Austin, Portland (GA, TX, OR); Hybrid; USD 146,000 - 182,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

Parental leave

401(k) plan with match

Flex time-off

11 paid holidays

Volunteer time-off

Job summary

New Relic is seeking a Senior Technical Program Manager to join our Engineering organization and lead cross-functional programs across the SaaS platform. The ideal candidate combines strong program management with experience in Financial Systems, SaaS, and lifecycle governance.

You will drive initiatives from ideation through delivery, align teams on risk, and implement processes to boost organizational effectiveness while maintaining high-quality software delivery.

Qualifications

• 8+ years leading cross-functional programs in product organizations.
• 8+ years delivering products against plan in fast-paced environments.
• Hands-on experience leading large-scale SaaS software projects.
• Experience with agile teams and DACI/RACI frameworks.
• Excellent written and oral communication with data-driven decision making.

Responsibilities

• Drive technical projects from ideation to delivery, managing schedules and removing roadblocks.
• Identify and operationalize metrics to track progress and drive issue resolution across the org.
• Create and formalize processes to improve organizational effectiveness toward goals.
• Drive effective communication and collaboration across groups with competing priorities.
• Identify top risks and guide leadership decisions; facilitate meetings from small to large audiences.

Skills

Cross-functional leadership

Program management

Agile methodologies

Data-driven decision making

Communication skills

Education

Bachelor's degree in Computer Science or related field

Tools

Jira

RACI/DACI frameworks

Job description

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!

Your opportunity

New Relic is looking for a Senior Technical Program Manager to join our outstanding Engineering organization! Technical Program managers play a vital role at New Relic leading the planning, execution, and delivery of cross functional programs in support of our strategic objectives. The ideal candidate is a strong Program Manager with a senior-level understanding of Financial Systems Engineering, Finance and Accounting Fundamentals,, SaaS software, and systems development lifecycles.

What you'll do

• Drive technical projects from ideation to delivery, including managing complex project schedules, removing roadblocks, and keeping processes running smoothly.
• Identify and operationalize the metrics and key performance indicators necessary to track progress, and drive issue resolution & mitigation at a granular level across the organization.
• Create and operationalize processes to transform the effectiveness of the organization with respect to meeting business goals.
• Drive effective communication, collaboration and commitment across multiple disparate groups with competing priorities.
• Work with teams to identify and handle our top risks and drive decisions to align leadership on the right level of risk for each project. Facilitate productive meetings from small (3-5 people) to large (100 people or more).

This role requires

• 8+ years of professional experience leading and delivering complex, ground-breaking initiatives in the product organization in cross-functional work environments.
• 8+ years delivering products against plan in a fast-paced, multi-disciplined, distributed-responsibility and often ambiguous environment.
• Proven experience working in a hands-on role leading large-scale software development projects (preferably in a SaaS environment).
• Experience with agile teams and practitioners, with ability to adapt process and style as needed to meet the current needs of the program.
• Proficient in program management fundamentals— team building, role/responsibility definition, DACI & RACI frameworks, risk management, work breakdown structures, project tracking, resource management, etc.
• Excellent written and oral communication skills with the ability to select and use data to educate, initiate action, and drive accountability from local and remote teams.

Bonus points if you have

• Solid understanding of the complete software development life cycle with an appreciation for maintaining a high quality bar with low operational overhead.
• Bachelor’s degree in computer science, computer engineering, or related field, or equivalent experience.
• Experience with Financial & CRM Systems, Saas based applications, and Jira.
• Prior experience with high growth companies and cross functional projects.

Please note that visa sponsorship is not available for this position.

The pay range below represents a reasonable estimate of the salary for the listed position. This role is eligible for a corporate bonus plan. Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience.

New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, and mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time-off, and other competitive benefits designed to improve the lives of our employees.

$146,000 - $182,000 USD

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [e-mail] .

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, theSan Francisco Fair Chance Ordinance .

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in New Relic’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

• A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active