Senior Technical Program Manager — SaaS & AI-First Observability

Francisco Partners; United States; Hybrid; USD 146,000 - 182,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

Parental leave and planning

Mental health benefits

401(k) plan and match

Flexible time-off

Volunteer time-off

Job summary

New Relic is seeking a Senior Technical Program Manager to join our Engineering organization. The role leads cross-functional programs, guiding ideation to delivery for strategic objectives, with a senior-level focus on Financial Systems Engineering, Finance and Accounting Fundamentals, SaaS software, and SDLC.

The ideal candidate brings 8+ years in program management, experience delivering SaaS products, and proficiency with agile methods, DACI/RACI frameworks, risk management, and effective

Qualifications

• 8+ years of professional experience leading and delivering complex, ground-breaking initiatives in the product organization in cross-functional work environments.
• 8+ years delivering products against plan in a fast-paced, multi-disciplined, distributed-responsibility and often ambiguous environment.
• Proven experience working in a hands-on role leading large-scale software development projects (preferably in a SaaS environment).
• Experience with agile teams and practitioners, with ability to adapt process and style as needed to meet the current needs of the program.
• Proficient in program management fundamentals— team building, role/responsibility definition, DACI & RACI frameworks, risk management, work breakdown structures, project tracking, resource management, etc.
• Excellent written and oral communication skills with the ability to select and use data to educate, initiate action, and drive accountability from local and remote teams.

Responsibilities

• Drive technical projects from ideation to delivery, including managing complex project schedules, removing roadblocks, and keeping processes running smoothly.
• Identify and operationalize the metrics and key performance indicators necessary to track progress, and drive issue resolution & mitigation at a granular level across the organization.
• Create and operationalize processes to transform the effectiveness of the organization with respect to meeting business goals.
• Drive effective communication, collaboration and commitment across multiple disparate groups with competing priorities.
• Work with teams to identify and handle our top risks and drive decisions to align leadership on the right level of risk for each project. Facilitate productive meetings from small (3-5 people) to large (100 people or more).

Skills

Program management

Cross-functional leadership

SaaS software

Agile methodologies

Financial systems

Risk management

Communication

Education

Bachelor's degree in CS/CE or related field

Tools

Jira

Job description

New Relic is seeking a Senior Technical Program Manager to join our Engineering organization. The role leads cross-functional programs, guiding ideation to delivery for strategic objectives, with a senior-level focus on Financial Systems Engineering, Finance and Accounting Fundamentals, SaaS software, and SDLC.

The ideal candidate brings 8+ years in program management, experience delivering SaaS products, and proficiency with agile methods, DACI/RACI frameworks, risk management, and effective