Director, Technical Account Management

Ladders; United States; Hybrid; USD 160,000 - 200,000; Full time

Benefits offered by this job

Hybrid work schedule with on-site days

Remote work options

Career development opportunities

Job summary

Ladders is seeking a Director of Technical Account Management to lead a blended function of customer support, service delivery and subscription growth in a complex SaaS environment. This remote role focuses on proactive optimization, pricing strategy collaboration with Finance and Sales, and leveraging AI to boost efficiency and service quality.

The position emphasizes leadership, technical fluency and the ability to scale a subscription model while guiding teams across departments, ensuring

Qualifications

• 5–7 years of leadership in technical account management or related fields.
• Proven track record of driving subscription revenue growth.
• Deep understanding of complex SaaS platforms, administration and configuration.
• Strong technical fluency in APIs, integrations, and data management.
• Experience leveraging AI and automation to enhance service delivery.
• Ability to partner effectively with Finance and Sales.
• Demonstrated capability in people development and team management.

Responsibilities

• Own and grow a subscription revenue line, ensuring accurate forecasting.
• Drive customer demand by identifying accounts that exceed subscribed blocks and convert into sales.
• Lead the transition of legacy services into a structured subscription model without disrupting relationships.
• Collaborate with Finance and Sales on pricing strategies and service packaging.
• Expand the service catalog by shifting from reactive support to proactive optimization.
• Implement AI tools to enhance service delivery and operational efficiency.
• Define and uphold technical quality standards for team deliverables.

Skills

Leadership experience

Subscription revenue growth

SaaS platforms

APIs & integrations

AI & automation

Cross-functional partnership

People development

Tools

APIs

Integrations

Data management

Job description

For our client, we are seeking a Director, Technical Account Management to join the team of a leader in the Business Services space.

This leader will own a technical account management function that blends customer support, service delivery, and subscription growth in a complex SaaS environment. The role will focus on turning reactive support into proactive optimization while partnering closely with Finance and Sales to shape pricing, packaging, and forecast accuracy. Success in this position will require strong technical fluency, disciplined operational execution, and the ability to use AI and automation to improve service quality and efficiency.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $160,000 – $200,000 annually

Responsibilities

• Own and grow a subscription revenue line, ensuring accurate forecasting
• Drive customer demand by identifying accounts that exceed their subscribed blocks and converting that activity into additional sales
• Lead the transition of legacy services into a structured subscription model without disrupting customer relationships
• Collaborate with Finance and Sales on pricing strategies and service packaging
• Expand the service catalog by shifting from reactive support to proactive optimization
• Implement AI tools to enhance service delivery and operational efficiency
• Define and uphold technical quality standards for team deliverables

Qualifications

• 5-7 years of leadership experience in technical account management or related fields
• Proven track record of driving subscription revenue growth and managing forecasts
• Deep understanding of complex SaaS platforms, particularly in administration and configuration
• Strong technical fluency in APIs, integrations, and data management
• Experience leveraging AI and automation to enhance service delivery
• Ability to partner effectively across departments, including Finance and Sales
• Demonstrated capability in people development and team management

Benefits

• Hybrid work schedule with 3 on-site days per week for local candidates
• Remote work options for qualifying candidates outside Coppell, TX or Minneapolis, MN
• Opportunities for professional development and career advancement

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.