Director, Tech Operations & Infrastructure

American Nurses Association; Silver Spring (MD); Hybrid; USD 150,000 - 210,000; Full time

Benefits offered by this job

401K retirement contributions up to 7%

Generous paid time off (PTO)

Health/medical benefits

Job summary

The American Nurses Enterprise (ANE) is seeking a Director of Technical Operations & Infrastructure to lead a high-performing IT team and ensure availability, reliability, and security of ANE's core technology environment. This senior role spans on-premise and cloud platforms, with accountability for governance, vendor oversight, and modernization initiatives.

You will translate IT strategy into measurable service performance, manage cross-functional teams, and present to executives while

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, Business Administration, or a related field; equivalent experience may be considered.
• 10+ years of progressive IT infrastructure, operations, service delivery, or technical operations experience.
• 5+ years of leadership experience managing technical teams, vendors, budgets, and enterprise service delivery.
• Demonstrated experience managing hybrid infrastructure environments, including cloud platforms, networks, endpoint services, collaboration tools, and high-availability systems.
• Strong knowledge of ITSM practices, operational KPIs, SLAs, incident/problem/change management, and continuous service improvement.
• Experience partnering with cybersecurity, compliance, privacy, Legal, Finance, Procurement, Facilities, and business stakeholders.

Responsibilities

• Own operational reliability: Lead the design, performance, availability, and lifecycle management of ANE's core infrastructure, including cloud-hosted, on-premise, network, endpoint, and collaboration environments.
• Modernize the infrastructure roadmap: Create and maintain a multi-year roadmap that improves resiliency, scalability, operational efficiency, and security posture while reducing technical debt.
• Manage disaster recovery and continuity: Ensure disaster recovery, backup, recovery, business continuity, patching, and capacity practices are documented, tested, and continuously improved.
• Govern service performance: Define and track KPIs, SLAs, service quality trends, ticket aging, root-cause patterns, end-user satisfaction, and service improvement plans.
• Support hybrid work: Ensure Microsoft 365, Teams, conference room technology, remote access, access management, and collaboration tools support ANE's hybrid model and staff productivity.

Skills

Leadership

IT operations

Cloud infrastructure

Vendor management

IT strategy

Executive communication

IT service delivery

Education

Bachelor's degree in Computer Science, Information Technology, Engineering, or related field

Tools

Microsoft 365

Azure

ITSM tools

Endpoint management

Job description

The American Nurses Enterprise (ANE) is seeking a Director of Technical Operations & Infrastructure to lead a high-performing IT team and ensure availability, reliability, and security of ANE's core technology environment. This senior role spans on-premise and cloud platforms, with accountability for governance, vendor oversight, and modernization initiatives.

You will translate IT strategy into measurable service performance, manage cross-functional teams, and present to executives while