Senior Manager Experience & Engagement

Ryan Companies US; Minneapolis (MN); On-site; USD 93,000 - 125,000; Full time

Benefits offered by this job

Competitive Salary

Medical, Dental and Vision Benefits

Retirement and Savings Benefits

Flexible Spending and Health Savings

Life Insurance

Disability (Short-Term & Long-Term)

Educational Assistance

Paid Time Off (PTO)

Employee Assistance & Wellness

Family Planning & Parenting Benefits

Employee Discount Programs

Pet insurance

Charitable Donation Matching

Volunteer Time Off (VTO)

Employee Resource Groups (ERGs)

Job summary

Ryan Companies US is seeking a Senior Manager, Team Member Experience & Engagement to lead initiatives that connect, engage, and retain team members across the lifecycle. The role focuses on shaping onboarding experiences and building an Early Careers program that fosters belonging, development, and community within Ryan.

In partnership with HR and business leaders, this position drives insights, sets priorities, and aligns experiences across functions to create intentional, meaningful moments

Responsibilities

• Shape and implement the Team Member Experience strategy and multiyear roadmap.
• Identify themes, gaps, and opportunities across key lifecycle moments for the enterprise.
• Lead the design, delivery, and improvement of the Early Careers program.
• Define shared principles to ensure consistent, connected team member experiences.
• Map journeys to pinpoint needs, pain points, and handoffs across teams.
• Turn insights into priorities, recommendations, and coordinated improvement plans.
• Collaborate with HR and business leaders to create a connected onboarding experience.

Job description

Senior Manager, Team Member Experience & Engagement

The Senior Manager, Team Member Experience & Engagement leads efforts to create a more connected, engaging, and meaningful experience across the team member lifecycle. As part of the Engagement & Community team, this role translates team member feedback and business needs into practical improvements, working across HR and business teams to align priorities, connect experiences, and strengthen engagement, connection, community, belonging, and retention.

The role owns the Early Careers programmatic experience and serves as a steward of the broader team member experience across Ryan. In partnership with HR functions and business leaders, the role will initially focus on helping shape and improve the Ryan onboarding experience while leading the design and delivery of an Early Careers experience that builds connection, community, development, and engagement. The role connects insights and priorities across functions so key lifecycle moments feel aligned and intentional.

Responsibilities

• Help shape the Team Member Experience strategy, priorities, and multiyear roadmap.
• Lead the enterprise view of the team member experience by identifying themes, gaps, and opportunities across key lifecycle moments.
• Own the strategy, design, delivery, and continuous improvement of the Early Careers programmatic experience.
• Define and champion shared principles that create consistent and connected team member experiences.
• Lead journey mapping to identify needs, pain points, gaps, handoffs, and moments that matter.
• Turn insights into priorities, recommendations, and coordinated improvement plans.
• Partner across HR and the business to help create a connected onboarding experience.
• Improve cross-functional coordination, communication, and shared ways of working.
• Use surveys, interviews, focus groups, program data, and workforce trends to find root causes and guide decisions.
• Define and track measures that evaluate team member experience, engagement, participation, and program impact.
• Provide leaders with clear updates, recommendations, risks, and decisions.
• Build internal skills in journey mapping, experience design, listening, measurement, and continuous improvement.

Salary

The base pay range is $93,000-$125,000/Annually. The salary may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission and/or an incentive program.

Eligibility

Position requires verification of employment to work in the U.S.

Benefits

• Competitive Salary
• Medical, Dental and Vision Benefits
• Retirement and Savings Benefits
• Flexible Spending and Health Savings Accounts
• Life Insurance
• Short-Term and Long-Term Disability
• Educational Assistance
• Paid Time Off (PTO)
• Employee Assistance and Wellness Programs
• Family Planning & Parenting Benefits
• Employee Discount Programs
• Pet insurance
• Charitable Donation Matching
• Volunteer Time Off (VTO)
• Employee Resource Groups (ERGs)

Disclaimer

Disclaimer: Eligibility may vary based on factors such as role, hours worked, employment status, length of service, location, and other considerations. Detailed information will be shared with eligible candidates during the hiring process, and the official terms and conditions will be outlined in each individual offer document.

Ryan Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.