Director, Systems Engineering

Sterling Mets, L.P.; New York (NY); On-site; USD 140,000 - 200,000; Full time

Job summary

Sterling Mets, L.P. in New York, NY seeks a Director of Systems Engineering to lead end-to-end service delivery across on-premises, cloud, and hybrid environments.

You will manage architecture, security, and operations for servers, storage, IAM, and monitoring, guiding cross-functional teams and ensuring SLA compliance. The role requires strategic leadership, enterprise IT experience, and a track record of building robust, scalable technology platforms.

Qualifications

• Minimum 7 years in technology implementation and management.
• Strong written, spoken, and presentation skills; communicate impact and decisions clearly to technical, nontechnical, and senior-management audiences.
• Proven leadership in change, strategy, governance, disciplined execution, and crisis response; build consensus across diverse groups.
• Strong project management, organization, and problem-solving skills, including proficiency with MS Project, Excel, and Visio.
• Self-directed learner who stays current with server, storage, cloud, Internet, monitoring, management, and IAM technologies.

Responsibilities

• Lead Systems Engineering administration, engineering, and service delivery, including business-hours escalations and 24x7x365 incident response; resolve escalated requests promptly and keep requestors informed
• Set architectural direction and technology roadmaps; evaluate requirements and build-versus-buy options, and deliver engineering projects aligned with business, operational, and security standards
• Equip and develop the team through documentation, resources, training, and skills-gap assessments; enable Infrastructure teams to self-serve and provide escalated support
• Partner with the Executive Director, IT (Operations) to prioritize the documented work pipeline, improve service delivery, coordinate planned and unplanned outage response, and communicate with stakeholders
• Define service components, SLAs, KPIs, monitoring, updates, and lifecycle cadence; meet published OLAs, policies, procedures, and applicable regulatory requirements
• Apply software development lifecycle (SDLC), code management, quality assurance, automated testing, and CI/CD practices; advance automation, orchestration, and Infrastructure as Code (IaC) across cloud and hypervisor environments
• Establish business-aligned monitoring, maintenance windows, and staffing for preventive maintenance, password management, version updates, and security patching
• Own backup and recovery processes; validate backup integrity through test restores and align support contracts with recovery time and recovery point objectives (RTO/RPO)
• Partner with the Mets' Security Operations Center (vSOC), review user accounts at least quarterly, and lead root cause analysis (RCA) and preventive actions
• Manage hardware and software inventory, asset lifecycles, annual renewals, and true-ups; forecast licensing needs, budgets, and retirement or replacement schedules
• Manage Systems Engineering partners and providers, including cloud services, against contractual obligations and SLAs
• Collaborate with Infrastructure colleagues to review and challenge change requests, licensing, subscriptions, and equipment needs; keep Technology leaders informed of initiatives and risks
• Perform other duties as assigned

Skills

Leadership

Customer service

Enterprise IT

Communication

CI/CD

Tools

MS Project

Excel

Visio

Job description

Job Description:

Summary:

The Mets Technology group supports and secures our organization, venues, and technology services as we reimagine the future of baseball. Led by the SVP, Technology, the group comprises two collaborative pillars: Technology Solutions and Technology Infrastructure, where this role sits.

Our teams are technically proficient, articulate, solution-driven, client-focused, and proactive. We value collaboration, curiosity, continuous learning, and professional development, with opportunities to shape our on-premises, cloud, and hybrid environments.

Based at Citi Field in Flushing, NY, this position supports users and technical platforms across Mets venues and offices in the United States, Dominican Republic, and other global locations as needed.

We seek an accomplished leader to manage end-to-end service delivery, from solution design through operations, and set the team's strategic and architectural direction. This role develops team members, supports effective delivery, and fosters engagement and career growth.

Strong customer service, enterprise experience, leadership, and IT professionalism are required.

Primary Position Purpose :

Systems Engineering reports to the VP, Technology Infrastructure and designs, delivers, and operates secure, scalable, reliable technology services. The Director leads platform health and continuous improvement in partnership with IT Operations, Network, Audio/Video, and Technology Solutions.

The role oversees servers, storage, compute, business productivity, identity and access management (IAM), security tools, and off-the-shelf applications across cloud, on-premises, and hybrid environments, including Mets-controlled and vendor-managed services.

The Director ensures compliance with operational, regulatory, and security requirements, meets Operating Level Agreements (OLAs), and holds providers accountable to Service Level Agreements (SLAs).

Essential Duties & Responsibilities:

• Lead Systems Engineering administration, engineering, and service delivery, including business-hours escalations and 24x7x365 incident response; resolve escalated requests promptly and keep requestors informed


• Set architectural direction and technology roadmaps; evaluate requirements and build-versus-buy options, and deliver engineering projects aligned with business, operational, and security standards


• Equip and develop the team through documentation, resources, training, and skills-gap assessments; enable Infrastructure teams to self-serve and provide escalated support


• Partner with the Executive Director, IT (Operations) to prioritize the documented work pipeline, improve service delivery, coordinate planned and unplanned outage response, and communicate with stakeholders


• Define service components, SLAs, KPIs, monitoring, updates, and lifecycle cadence; meet published OLAs, policies, procedures, and applicable regulatory requirements


• Apply software development lifecycle (SDLC), code management, quality assurance, automated testing, and CI/CD practices; advance automation, orchestration, and Infrastructure as Code (IaC) across cloud and hypervisor environments


• Establish business-aligned monitoring, maintenance windows, and staffing for preventive maintenance, password management, version updates, and security patching


• Own backup and recovery processes; validate backup integrity through test restores and align support contracts with recovery time and recovery point objectives (RTO/RPO)


• Partner with the Mets' Security Operations Center (vSOC), review user accounts at least quarterly, and lead root cause analysis (RCA) and preventive actions


• Manage hardware and software inventory, asset lifecycles, annual renewals, and true-ups; forecast licensing needs, budgets, and retirement or replacement schedules


• Manage Systems Engineering partners and providers, including cloud services, against contractual obligations and SLAs


• Collaborate with Infrastructure colleagues to review and challenge change requests, licensing, subscriptions, and equipment needs; keep Technology leaders informed of initiatives and risks


• Perform other duties as assigned

Qualifications:

General:

• Minimum 7 years in technology implementation and management, with experience managing disparate enterprise systems


• Strong written, spoken, and presentation skills; communicate impact and decisions clearly to technical, nontechnical, and senior-management audiences


• Proven leadership in change, strategy, governance, disciplined execution, and crisis response; build consensus across diverse groups


• Strong project management, organization, and problem-solving skills, including proficiency with MS Project, Excel, and Visio


• Effective team management and mentoring; foster collaboration, inclusion, and career development


• Self-directed learner who stays current with server, storage, cloud, Internet, monitoring, management, and IAM technologies


• Adapt to changing priorities and short-notice business needs while maintaining professiona