Technology Solutions Manager: Fan Experience & AI

New York Mets; New York (NY); On-site; USD 90,000 - 110,000; Full time

Job summary

The New York Mets are seeking a Technology Solutions Manager to lead the delivery, support, and continuous improvement of technology solutions across Citi Field and Mets facilities. You will own internal and third-party applications, focusing on fan-facing tech, corporate systems, CRM platforms, and AI-enabled tools to optimize operations.

You will partner with business leaders, engineers, vendors, and end users to translate needs into secure, scalable, and reliable solutions, ensuring game-day

Qualifications

• Bachelor's degree in computer science, information systems, business technology, or a related field; equivalent relevant experience will be considered
• Progressive experience delivering and supporting business technology solutions, including managing systems, projects, vendors, or complex technical initiatives
• Strong experience with Microsoft technologies, cloud services, collaboration platforms, low-code tools, and enterprise integrations
• Demonstrated experience administering or managing a CRM platform, including data governance, workflows, integrations, reporting, user access, releases, and adoption
• Experience applying generative AI, automation, APIs, scripting, or low-code development to create tools and improve business processes; understanding of responsible AI, security, and privacy practices
• Proven ability to coordinate cross-functional initiatives and work effectively with business leaders, product owners, designers, analysts, engineers, vendors, and end users
• Strong written, verbal, presentation, facilitation, and stakeholder-management skills, with the ability to explain technical topics to nontechnical audiences
• Strong organizational judgment and the ability to prioritize multiple initiatives, manage changing business needs, and make effective decisions during high-pressure events
• Ability to work a flexible schedule, including games, events, evenings, weekends, and holidays as required; occasional travel to other venues may be necessary

Responsibilities

• Manage the maintenance, support, governance, and scaling of a broad portfolio of applications that enable internal operations, ballpark operations, fan engagement, and other organizational initiatives
• Manage solution delivery across the full project lifecycle, including discovery, requirements, architecture, implementation, testing, deployment, adoption, support, and continuous improvement
• Support the design and development of user-facing and internal applications, contributing hands-on when appropriate and ensuring solutions are reliable, maintainable, secure, and well documented
• Translate technical and business requirements into scalable solution architectures, implementation plans, and measurable outcomes
• Coordinate cross-functional collaboration among engineers, vendors, business stakeholders, and end users to validate requirements, manage dependencies, and deliver successful product rollouts
• Evaluate integrations, upgrades, data flows, security considerations, and support models to ensure solutions are ready for ballpark and enterprise use
• Research and evaluate technologies, platforms, and third-party partners; maintain clear records of evaluations, decisions, risks, and recommendations
• Create clear business and technical requirements that define the problem, user needs, constraints, desired outcomes, success measures, and support expectations
• Maintain project plans, priorities, budgets, risks, vendor activities, meetings, and stakeholder communications to keep initiatives aligned with agreed scope and schedules
• Define and coordinate testing practices, including quality assurance, unit, integration, user acceptance, performance, and operational-readiness testing
• Manage the administration, roadmap, governance, data quality, security, integrations, and ongoing optimization of CRM platforms and related customer, partner, and fan-engagement workflows as part of the broader application portfolio
• Partner with Sales, Service, Marketing, Operations, and other stakeholders to deliver improvements to CRM reporting, segmentation, automation, and user experience
• Establish and maintain standards for CRM configuration, release management, access controls, documentation, training, and vendor support within the broader solution-governance framework
• Identify, prioritize, and deliver practical AI and automation solutions that streamline workflows, improve decision-making, enhance service, and reduce manual effort
• Use generative AI, low-code tools, APIs, and scripting to prototype and build secure internal solutions, applying appropriate human oversight, privacy, data-governance, and responsible-use standards throughout the delivery lifecycle

Skills

CRM mgmt

Cross-functional collab

Generative AI

Scripting/low-code

Solution architecture

Education

Bachelors in CS/IS/related

Tools

Microsoft technologies

Cloud services

CRM platforms

Enterprise integrations

Job description

The New York Mets are seeking a Technology Solutions Manager to lead the delivery, support, and continuous improvement of technology solutions across Citi Field and Mets facilities. You will own internal and third-party applications, focusing on fan-facing tech, corporate systems, CRM platforms, and AI-enabled tools to optimize operations.

You will partner with business leaders, engineers, vendors, and end users to translate needs into secure, scalable, and reliable solutions, ensuring game-day