Coordinator, Building Operations

New York Mets; New York (NY); On-site; USD 50,000 - 60,000; Full time

Job summary

The New York Mets are seeking a Security Operations Associate for Citi Field in New York, NY. You will monitor CCTV, manage access control, issue employee IDs, and coordinate security operations to ensure safe stadium access and critical incident notifications.

You will also support fire safety drills, maintain schedules, handle vendor access, and assist in daily administrative tasks as part of a rotating night/weekend shift. This role requires reliability in a dynamic stadium environment.

Qualifications

• Availability of working nights, weekends, and holidays as part of a rotating shift.
• Strong data entry skills and computer proficiency with Microsoft Excel, Word, and Outlook.
• Must have a professional demeanor and an ability to follow established procedures.
• Possess strong communication skills, both verbal and written.
• Ability to function in a sometimes-stressful environment.
• Previous experience in an Operations environment or work in a fire safety role preferred.
• Experience with Genetec Security Desk, or Aware Systems a plus.

Responsibilities

• Monitor CCTV cameras for outages and service requests.
• Create copies of video footage upon authorized request.
• Manage access control system and notify incidents.
• Coordinate stadium access for deliveries and door access via radio.
• Issue IDs and access levels to employees as authorized.
• Run reports in the access management system on request.
• Maintain door schedule on event days.
• Operate lighting control panel as requested.
• Handle parking/visitor requests for guests.
• Issue temporary passes to vendors/contractors.
• Notify trades for repairs via the Aware System.
• Monitor escalators/elevators from Control Center and initiate service calls.
• Assist mail/delivery operations as needed.
• Prepare daily Fire Safety Team attendance sheet.
• Monitor fire command station as Building Evacuation Supervisor when needed.
• Assist FLSD with drills and Emergency Action Plans.
• Obtain and maintain FLSD certifications when eligible.
• Process Do Not Admit forms for arrests or warnings on Citi Field property.
• Assist in office tasks and other duties as assigned.

Skills

Data entry

Excel proficiency

Communication

Team coordination

Security operations

Tools

Genetec Security Desk

Aware Systems

Job description

Essential Duties & Responsibilities

• Monitor all CCTV cameras reporting outages and making service requests when needed
• Create copies of video footage upon authorized request
• Monitor access management system, addressing alarms with security and making notifications of incidents
• Communicate (often via handheld radio) with security to coordinate stadium access for deliveries and locked door access requests
• Issue new and returning employees identification cards, providing appropriate access levels once authorized
• Run various reports using the access management system, upon authorized request
• Maintain door schedule on event days through access management system
• Turn lights on/off using the lighting control panel as requested
• Acknowledge and process daily parking / visitor requests for guests
• Issue temporary passes to approved vendors / contractors who enter at employee entrance
• Receive and submit internal requests for service, notifying the proper trade group for repairs by entering information into the Aware System
• Monitor the operation of escalators and elevators from inside the Control Center, making notifications and service calls when necessary
• Assist with incoming and outgoing mail / deliveries when needed
• Put together the daily Fire Safety Team attendance sheet
• Monitor the fire command station, serving as a Building Evacuation Supervisor, when the Fire and Life Safety Director (FLSD) is not in the Command Center or required to be on duty
• Assist the FLSD with fire / Emergency Action Plan drills and our live events
• Obtain and maintain FLSD Certifications once eligible
• Process Do Not Admit forms for arrests made by NYPD or warnings issued by security to individuals on Citi Field property
• Assist in office with tasks and other duties as assigned

Qualifications

• Availability of working nights, weekends, and holidays as part of a rotating shift
• Strong data entry skills and computer proficiency with Microsoft Excel, Word, and Outlook
• Must have a professional demeanor and an ability to follow established procedures
• Possess strong communication skills, both verbal and written
• Ability to function in a sometimes-stressful environment
• Previous experience in an Operations environment or work in a fire safety role preferred
• Experience with Genetec Security Desk, or Aware Systems a plus

The above information is intended to describe the general nature, type, and level of work to be performed. The information is not intended to be an exhaustive or complete list of all responsibilities, duties, and skills required for this position. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. The individual selected may perform other related duties as assigned or requested.

The New York Mets value the unique qualities individuals with various backgrounds and experiences can offer the organization. Our continued success depends heavily on the quality of our workforce. The Organization is committed to providing employees with the opportunity to develop to their fullest potential.

Salary Range: $50,000 - $60,000

The New York Mets are a world-class Sports and Media Entertainment Company located in Flushing, New York. We strive to foster both personal and professional development and provide employees with the necessary tools and experiences that will prepare them for success in a competitive industry. We are continuously targeting talented candidates with transferable experience, intrinsic passion for success and intense love for the game. Off the field, our team includes 250 full time employees, 110 seasonal interns and 1200 game day employees working together to provide exceptional service to our fans.