Infrastructure IT Director (VMware) - New York, NY

Pivotal Solutions; New York (NY); On-site; USD 100,000 - 130,000; Full time

Job summary

Pivotal Solutions is looking for an experienced IT Manager in New York to oversee technology implementation and manage both software and hardware systems. You will collaborate with the Executive Director for evaluations and implementation, while leading IT operations and cybersecurity strategies. Ideal candidates have a Bachelor's degree in Computer Science with 5+ years of IT management experience. This role requires strong technical skills in networking, virtualization, and project management.

Qualifications

• Minimum of 5 years in IT management with direct client contact.
• Strong knowledge of networking hardware/software, including routers and firewalls.
• Ability to manage multiple concurrent projects effectively.

Responsibilities

• Evaluate and purchase hardware/software alongside the Executive Director.
• Manage Windows Server environments and VMware vSphere.
• Implement cybersecurity strategies including SIEM and endpoint protection.

Skills

Networking hardware and software

Web design and development

Customer relations

Analytical skills

Project management

Education

Bachelor's Degree in Computer Science

Tools

Microsoft 365

Windows Server

VMware vSphere

Veeam Backup & Replication

Job description

Assist in setting direction for technology implementation by managing both software and hardware implementations.

Reports to: Executive Director

Responsibilities:

• Working in conjunction with the Executive Director to evaluate and purchase hardware and software.
• Provide hands-on support for the design, implementation, including system installations, physical hardware setup, network cabling, and full system refreshes across enterprise and remote environments.
• Manage Windows Server environments (2012–2022), Active Directory, DNS, DHCP, and GPOs.
• Architect and manage VMware vSphere environments with over 100 virtual servers, ensuring high availability, performance, and disaster recovery.
• Oversee Veeam Backup & Replication and Veeam ONE for backup automation, monitoring, and compliance; perform file-level and full VM restores to ensure data integrity and support disaster recovery operations.
• Manage and deploy system upgrades across core platforms including Windows OS upgrades, Windows Updates, VMware ESXI and vCenter, Rapid7, Meraki, Cisco, KnowBe4, Deskpro, Microsoft 0365, and Lansweeper, coordinating after hours implementations to minimize business disruption.
• Implement cybersecurity strategies including SIEM (RAPID7), phishing simulations, endpoint protection, and MFA (DUO).
• Administer Microsoft 365 and Entra ID, including licensing, SharePoint Online, Exchange, conditional access, and dynamic group policies.
• Coordinate with vendors (e.g., Black Box, Masergy, GRD32) for network upgrades, penetration testing, and infrastructure enhancements; manage vendor relationships to ensure service quality, timely delivery, and alignment with organizational goals.
• Provide executive-level support and serve as escalation point for Tier 1–3 support teams.
• Oversee remote site infrastructure, including planning and executing server upgrades, wireless network deployments, and ensuring operational continuity and performance across environments.
• Support a wide range of enterprise applications, including Lawson, Raiser's Edge, Laserfiche, SQL, Kronos, Frevvo.
• Lead IT operations for office relocations, hardware refreshes, and system migrations.
• Develop and maintain advanced PowerShell and DOS scripts to automate administrative tasks, streamline system operations, and support large-scale deployments.
• Other related duties as assigned by manager.

Education, Experience, and Skills:

• Bachelor's Degree required, preferably in Computer Science.
• Minimum of 5 years in IT management, including direct client contact.
• Strong knowledge of networking hardware and software, including routers, switches, and firewalls is required.
• Strong knowledge of website design, development, and implementation, including backend database development, is required.
• Knowledge of Microsoft Office, Active Directory, DNS, DHCP, and Exchange is required.
• Excellent customer relations skills.
• Excellent analytical and communication skills.
• Able to define priorities in a fast-paced environment.
• Flexible; good troubleshooter and problem solver; relates well to superiors, peers, and subordinates.
• Ability to manage multiple concurrent projects in timely and organized fashion.
• Develop and implement plans and schedules for all assigned systems.
• Preferred knowledge/experience in:
• Windows Infrastructure Architecture & Engineering
• Active Directory & Group Policy Management
• VMware Virtualization & Veeam Backup Solutions
• Cybersecurity Operations (RAPID7, KnowBe4)
• Network Infrastructure & Wireless (UniFi, Meraki, Watchguard, Fortinet)
• Disaster Recovery & Business Continuity Planning
• Application Support & IT Service Delivery