Director, Survivor-Centered Victim Services

Urban Resource Institute; New York (NY); Hybrid; USD 81,000 - 85,000; Full time

Job summary

Urban Resource Institute seeks a Crime Victim Services Program Director (CVSP) to lead non-residential services from the Bronx Family Justice Center. This role administers program operations, budget oversight, and staff supervision for a multidisciplinary unit serving DV/GBV survivors.

The CVSP will guide crisis intervention, advocacy, and case management, ensuring data integrity and compliance with performance measures. A master’s degree and supervisory experience are required.

Qualifications

• Master’s degree in Social Work, Psychology, or a related field with 2–3 years of relevant experience working with DV & GBV survivors.
• Proven supervisory and program management experience in a high-trauma setting.
• Knowledge of Trauma-informed practice and Family Justice Centers is a plus.

Responsibilities

• Provide strategic direction for learning and development across crisis intervention, advocacy, and case management services.
• Supervise Program Manager and provide clinical triage support to the entire team for high-risk cases.
• Oversee supervision of case managers, intensive case managers, and the economic empowerment/housing specialist.
• Develop strong relationships with onsite partners to ensure collaboration among FJC partners with client consent.
• Monitor budget performance and ensure compliance with city regulations and funder deliverables.
• Oversee data collection, reporting, and documentation for program quality and outcomes.
• Lead weekly case conferencing and manage high-risk caseloads as needed.

Skills

Trauma-informed practice

Reflective supervision

Equity & inclusion

Emotional intelligence

Community partnerships

Communication skills

Writing skills

Time management

Education

Master's degree in Social Work or related field

Tools

Microsoft Office

Job description

Urban Resource Institute seeks a Crime Victim Services Program Director (CVSP) to lead non-residential services from the Bronx Family Justice Center. This role administers program operations, budget oversight, and staff supervision for a multidisciplinary unit serving DV/GBV survivors.

The CVSP will guide crisis intervention, advocacy, and case management, ensuring data integrity and compliance with performance measures. A master’s degree and supervisory experience are required.