Program Director, Crime Victim Services Program

Urban Resource Institute; New York (NY); Hybrid; USD 81,000 - 85,000; Full time

Job summary

Urban Resource Institute seeks a Crime Victim Services Program Director (CVSP) to lead non-residential services from the Bronx Family Justice Center. This role administers program operations, budget oversight, and staff supervision for a multidisciplinary unit serving DV/GBV survivors.

The CVSP will guide crisis intervention, advocacy, and case management, ensuring data integrity and compliance with performance measures. A master’s degree and supervisory experience are required.

Qualifications

• Master’s degree in Social Work, Psychology, or a related field with 2–3 years of relevant experience working with DV & GBV survivors.
• Proven supervisory and program management experience in a high-trauma setting.
• Knowledge of Trauma-informed practice and Family Justice Centers is a plus.

Responsibilities

• Provide strategic direction for learning and development across crisis intervention, advocacy, and case management services.
• Supervise Program Manager and provide clinical triage support to the entire team for high-risk cases.
• Oversee supervision of case managers, intensive case managers, and the economic empowerment/housing specialist.
• Develop strong relationships with onsite partners to ensure collaboration among FJC partners with client consent.
• Monitor budget performance and ensure compliance with city regulations and funder deliverables.
• Oversee data collection, reporting, and documentation for program quality and outcomes.
• Lead weekly case conferencing and manage high-risk caseloads as needed.

Skills

Trauma-informed practice

Reflective supervision

Equity & inclusion

Emotional intelligence

Community partnerships

Communication skills

Writing skills

Time management

Education

Master's degree in Social Work or related field

Tools

Microsoft Office

Job description

URI’s work is grounded in survivor-centered, trauma-informed, and culturally responsive care. In addition to emergency and transitional housing, URI delivers a robust continuum of Justice Initiatives—including economic empowerment, legal education and advocacy, prevention and youth programming, and abusive partner intervention—designed to break cycles of violence, instability, and poverty. URI also develops permanent affordable and supportive housing, advancing long-term pathways to safety, healing, and stability for families and communities.

POSITION OVERVIEW:

The Crime Victim Services Program Director (CVSP), based at the Bronx Family Justice Center, provides overall leadership and oversight of non-residential case management and advocacy services, including program administration, fiscal management, and staff supervision. The position is part of URI’s Justice Initiatives non-residential department.

The NYC Family Justice Centers, operated by the NYC Mayor’s Office to End Domestic and Gender-Based Violence, are multidisciplinary, one-stop service centers that bring together government agencies, legal service providers, community-based organizations, and other partners to provide coordinated, survivor-centered services to individuals experiencing domestic and gender-based violence.

MAJOR DUTIES AND RESPONSIBILITIES:

• Provide strategic direction for learning and development across crisis intervention, advocacy, and case management services
• Supervise Program Manager and provide clinical triage support to the entire team for high-risk cases.
• Oversee supervision of the case managers, intensive case managers, and the economic empowerment/housing specialist.
• Develop strong relationships and liaise regularly with onsite partners to ensure strong collaboration amongst FJC partners with client consent.
• Ensure adequate team coverage and effectively manage staff schedules, including holidays.
• Monitor budget performance and track progress on budget to actuals .
• Promote compliance with all relevant city regulations as well as agency and program policies, and compliance in meeting performance measures based on organizational targets.
• Ensure accurate and timely data collection and report submissions.
• Oversee team progress and review case notes for quality and completeness.
• Regularly participate in external and internal partner meetings.
• Engage in city-wide crime victim coalitions.
• Develop and achieve annual department goals in alignment with the theory of change. and logic models as well as funder deliverables and in support of the mission and agency-wide strategic plan.
• Work closely with the Senior Director of Economic Justice to create innovative program development that is aligned with survivor-led, equity-based solutions specifically for underserved communities.
• Carry a small caseload of high-risk cases with complex system involvement as needed.
• Lead weekly case conferencing and ensure quick responses to survivors who are enrolled in the program.
• Provide inclusive leadership and management to the team and provide comprehensive oversight of the program’s operations.
• Cultivate leadership and professional development for staff, including facilitating growth opportunities.
• Collaborate closely with other Justice Initiative program leaders and staff along with other divisions within URI.
• Participate in new hire recruitment process, especially with post-hire onboarding, training, and case shadowing.
• Adhere to confidentiality practices and protocols.
• Knowledge in general case management services, crisis intervention and safety planning.
• Participate in fund development activities for the program and collaborate actively with URI’s Development, Marketing and Communications, as well as Government Affairs Departments.
• Assist with the development and implementation of consistent standards, policies and practices regarding participant services and other agency protocols.
• Other duties as requested that enhance the mission of URI and CVSP.

SPECIFICATIONS FOR EDUCATION/CERTIFICATIONS/LICENSES:

• Master’s degree in Social Work, Psychology, or a related field with 2-3 years of relevant experience working with DV & GBV survivors.

REQUIRED SKILLS AND EXPERIENCE:

• At least 2-4 years of supervisory and program management experience.
• Strong knowledge and experience of Trauma-informed practice.
• Knowledge of Family Justice Centers is a plus.
• Demonstrated experience in reflective supervision.
• Ability to thrive in a high-volume, high trauma work environment.
• Strong commitment to equity and social justice, including a focus on self-awareness and engagement of continuous learning around issues of diversity, equity, and inclusion; high level of Emotional Intelligence (EQ).
• Experience cultivating and maintaining community partnerships.
• Demonstrated sensitivity and experience with and/or knowledge of domestic violence within and against disenfranchised communities, including individuals who identify as lesbian, gay, bisexual, transgender, queer, and/or HIV-affected, the elderly, and individuals with mental health issues.
• Must possess a demonstrated ability in delivering participant services, including communication and listening skills, understanding of human interaction and personality development, writing and recording case documentation, and skills in group counseling.
• Strong organizational skills that reflect an ability to perform and prioritize multiple tasks seamlessly.
• Exceptional interpersonal, critical thinking, communication, and writing skills, and the ability to develop positive and productive relationships.
• Excellent working knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.) .
• Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response.
• Must have the ability to be flexible with work schedule due to program needs.
• Acknowledge and application of self-care and work-life balance for self and others.

SPECIFICATIONS FOR PHYSICAL REQUIREMENTS:

• Work schedule includes four days working in the office and one day working from home with the remote day serving as the on-call day.
• Flexibility is required to meet on-site demands throughout the week.
• Will be required to read printed and handwritten materials.
• Will be required to manipulate the computer mouse and keyboard.
• Will be required to read information on computer screen.
• Must be able to sit for extended periods of time.
• Must be able to enter information in digital forms and spreadsheets.

SALARY: $81,000/yr-85,000/yr

Urban Resource Institute provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws

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Equal Opportunity Employer
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