Director, Student Success

East Carolina University; Greenville (NC); On-site; USD 62,000 - 66,000; Full time

Job summary

East Carolina University is seeking a Director of Student Success in Greenville, NC to lead the College of Nursing's student services initiatives. You will supervise three Student Success Coordinators and drive retention, progression, and graduation for undergraduate and graduate students in the Nursing programs.

The role requires a data-driven, student-centered approach, working with faculty and campus partners to implement evidence-based strategies while ensuring FERPA compliance and

Qualifications

• Master's degree required, plus 5 years of relevant experience; or Bachelor's degree plus 7 years of relevant experience in leadership education, college student services, higher education administration, student personnel, counseling, or related field.
• Knowledge of college student development; strong interpersonal, analytical, organizational, and customer-service skills.
• Proficiency with student information systems, degree audit tools, and CRM platforms.

Responsibilities

• Retention & Student Success Initiatives (45%)
• Leadership & Supervision (20%)
• Data-Driven Decision Making (15%)
• Collaboration & Communication (15%)
• Additional Duties as Assigned (5%)

Skills

Leadership

Analytical skills

Interpersonal skills

Customer service

Education

Master's degree in leadership education / college student services / higher education administration

Bachelor's degree + 7 years leadership experience

Tools

Student information systems

Degree audit tools

CRM platforms

Job description

Director, Student Success

Position Information

Job Title: Director, Student Success

Position Number: 002343

Vacancy Open to: All Candidates

Department: AAH CON Nursing Support Services

Department Homepage: https://nursing.ecu.edu/

Advertising Department: NURSING-COLLEGE OF

Division: Academic Affairs

Classification Title: Director Professional

Working Title: Director of Student Success

Number of Vacancies: 1

Full Time Equivalent (FTE): 1.0

Full Time or Part Time: Full Time

Anticipated Recruitment Range. Salary offered may be outside of this range as impacted by budget, UNC salary administration, and/or candidate qualifications.: $62,115 - $66,000

Position Location (City): Greenville

Position Type: Non-Faculty

Job Category: Non-Faculty Professional

Be a Pirate!

East Carolina University (ECU) is consistently ranked among the nation's top public universities for its commitment to research, innovation, social mobility, and public service.

Classified as a R1 institution by the Carnegie Commission on Higher Education, ECU is among the top 5% of research universities in the United States, an elite designation reflecting the highest levels of research activity, funding, and doctoral output.

Founded in 1907, ECU is a public, four-year university located in Greenville, N.C., which is widely regarded as the cultural, educational, economic, and medical hub of eastern North Carolina. Through education, research, healthcare, community engagement, athletics, cultural enrichment, and service, ECU enhances the quality of life for its students, the state and communities around the world. It is a great place to work, teach, and learn.

ECU's commitment to impactful scholarship is further demonstrated through its repeated Carnegie Community Engagement Classification (2010, 2015, 2024), as well as its 2024 designation as a Carnegie Leadership for Public Purpose institution. These distinctions recognize the university's leadership in translating research into meaningful community partnerships and measurable societal benefits.

The university supports its workforce through a wide range of professional development opportunities designed to foster career growth and skill advancement. Eligible employees also benefit from a comprehensive benefits package that promotes a healthy work-life balance.

Primary Purpose of Organizational Unit

Academic Affairs, led by the Provost and Senior Vice Chancellor for Academic Affairs, comprises the university's colleges, schools and libraries, along with other academic support and administrative units. Academic Affairs works collaboratively to strengthen ECU's culture of academic excellence in line with our mission to be a national model for student success, public service and regional transformation.

The College of Nursing's mission is to serve as a national model for transforming the health of rural underserved regions through excellence, and innovation in nursing education, leadership, research, scholarship, and practice. The college continuously strives to create a learning environment and workplace culture that provides opportunities, support, and consideration for all students, employees, alumni, and other stakeholders.

The College of Nursing Department of Student Services is committed to supporting both undergraduate and graduate students through comprehensive enrollment and student support services. It oversees a variety of initiatives aimed at promoting enrollment, retention, and graduation. The office manages key areas such as marketing, recruitment, academic advising, application review, admissions, counseling and well-being, , placement and compliance for experiential learning, licensure and certification, and scholarships.

Primary Purpose of Position

The Director of Student Success provides strategic and operational leadership for student success initiatives with a team of 3 Student Success Coordinators for a student body of approximately 3,000 students. The position provides strategic leadership to promote student retention, progression, and graduation for students enrolled in the College of Nursing undergraduate and graduate programs. The Director of Student Success collaborates with faculty, staff, and campus partners to design and implement evidence-based initiatives that foster academic achievement, personal growth, and professional readiness. This role requires a data-driven, student-centered professional who can translate student performance metrics into actionable retention strategies while ensuring compliance with FERPA and other university policies. The Director will lead programming, workshops, and other efforts that support the unique needs of intended and enrolled BSN students.

Key Responsibilities Include:

• Retention & Student Success Initiatives (45%)
• Leadership & Supervision (20%)
• Data-Driven Decision Making (15%)
• Collaboration & Communication (15%)
• Additional Duties as Assigned (5%)

Minimum Education, Knowledge, Skills, and Experience

Master's degree required, plus 5 years of relevant experience; or Bachelor's degree plus 7 years of relevant experience in leadership education, college student services, higher education administration, student personnel, counseling, or related field.

Preferred Education, Knowledge, Skills, and Experience

• Preferred degree in leadership education, college student services, higher education administration, student personnel, counseling, or related field.
• Knowledge of college student development; and strong interpersonal, analytical, organizational, and customer-service skills.
• The candidate also needs strong computer skills and should enjoy working in a fast-paced, team-oriented environment.
• Demonstrated knowledge and experience in a theoretical foundation in the principles and practices of leadership development and student organization advisement.
• Proficiency with student information systems, degree audit tools, and CRM platforms.
• Possess exceptional interpersonal and communication skills.

Job Open Date

10/12/2026

Open Until Filled

Yes

Job Close Date - Positions will be posted until 11:59 p.m. EST on this date. If no closing date is indicated, the position may close at any time after the initial screening date.

Initial Screening Begins

10/26/2026

Quick Link for Direct Access to Posting

https://ecu.peopleadmin.com/postings/97605

Nondiscrimination Statement

East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the ADA Coordinator at [phone] (Voice/TTY) or [e-mail].

Eligibility for Employment

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Department for People Operations, Success, and Opportunity

If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at [phone] or toll free at 1-866-489-1740 or send an email to [e-mail]. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.